Discover your 100% YOU with MicroSourcing!
Position: HR Compliance & Operations Manager
Work setup: Hybrid | Day shift
Location: Clark, Pampanga
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Accountabilities
Your role:
Employment Contracts & Documentation
- Draft, review, and maintain employment contracts, contractor agreements, and assignment documentation in line with Australian employment legislation and modern awards
- Ensure all templates are current, compliant, and aligned with business risk settings
- Manage contract variations, renewals, and onboarding documentation across labour hire and perm placements
Awards, Compliance & Audit
- Conduct detailed Modern Award interpretation and classification reviews across all placements
- Perform regular award compliance audits (pay rates, allowances, overtime, penalties, loadings)
- Identify risks and implement remediation plans in consultation with Brisbane leadership and legal advisors
- Maintain audit trails and compliance documentation for internal and external review
Labour Hire Licensing & Regulatory Compliance
- Manage and maintain compliance with labour hire licensing regimes (QLD, VIC, ACT and others as applicable)
- Coordinate reporting, renewals, and documentation required by regulators
- Monitor legislative changes and update internal processes accordingly
- Support audit readiness and regulator engagement
HR Governance, Policies & Frameworks
- Develop, review, and maintain HR policies and procedures aligned to Australian legal and best practice standards
- Ensure policies are consistently implemented across all regions and business units
- Maintain version control and governance frameworks for all HR documentation
- Support rollout and communication of policy updates to internal stakeholders
Reporting & Workforce Compliance
- Prepare and manage gender diversity reporting (e.g. WGEA) and other statutory reporting obligations
- Produce regular HR compliance and risk reports for leadership
- Track key workforce metrics including headcount, turnover, diversity, and compliance KPIs
- Ensure accuracy and integrity of HR data across systems
HR Advisory Support (Operational)
- Provide first-level HR advice to internal stakeholders on employment matters, escalating complex IR issues to Brisbane-based legal counsel
- Support managers with employee lifecycle matters including performance management, disciplinary processes, and terminations (process-driven, not legal strategy)
- Ensure documentation and processes align with Australian legal requirements
Systems, Process & Continuous Improvement
- Drive efficiency and consistency in HR processes across the business (onboarding, compliance tracking, audits)
- Maintain HRIS data integrity and reporting capability
- Identify automation opportunities to reduce manual compliance workload
- Build scalable offshore HR capability aligned to business growth
Stakeholder Coordination (AU–PH Model)
- Act as the central coordination point between offshore HR delivery and Brisbane leadership
- Liaise with external providers (legal, migration agents, auditors) as required
- Ensure clear communication and turnaround of HR deliverables across time zones
CORE COMPETENCIES
Leadership & Strategic Thinking
- Understands and supports Stellar's vision, values and business objectives and recognises own work contributes to the achievement of Stellar's goals.
- Thinks and plans ahead
- Questions existing processes and thinks innovatively for ways to enhance organisational systems and encourages others to do the same
- Actively participates in decision making and incorporate the outcomes into work plans
- Considers the team when contributing to decision making
Communication
- Confidently presents message in a clear and concise manner
- Communicates in an appropriate, concise and professional manner in all forms of communication
- Tailors communication style and language to use the most appropriate form for the audience
- Pays close attention when listening to others and checks own understanding of conversations and instructions
- Picks up on non-verbal cues when interacting with others and responds appropriately
- Anticipates the key concerns of the audience and takes action to find a solution
- Contemplates different points and views; considers them in own thinking and argument
Teamwork
- Actively pursues collaborative working relationships and partnerships and represents Stellar effectively to all stakeholders
- Keeps team up-to-date with own tasks and projects
- Seeks opportunities for learning, applies new knowledge and ideas and shares these with others
- Builds rapport and cooperation within and across teams to produce effective outcomes
- Treats people with respect and courtesy and takes time to listen to colleagues and appreciate / respond to their needs and views
Personal Drive & Integrity
- Demonstrates and promotes Stellar's values and code of conduct
- Displays high ethical and professional standards and practices in all aspects of work and approaches work in a positive attitude and maintains personal health and well being
- Enthusiastically accepts tasks and initiates action
- Accepts responsibility for the consequences of their own behaviour, is aware of own impact on others and seeks guidance and advise when required
- Takes responsibility for achieving objectives and progressing work and is open to feedback
- Seeks development options for self-based on understanding of strengths, capabilities and weaknesses
Customer Service
- Understands and supports Stellar's commitment to customer service
- Asks questions to ensure accurate understanding of client and candidate expectations and uses this to provide some solutions
- Responds promptly to customer needs / requests and follows through on commitments
- Strives to meet agreed timelines and deliver on promises and maintains quality of service despite time constraints
- Seeks to understand and address service delivery issues promptly and implement effective solutions
Prioritising and Planning
- Manages work and monitors progress against set priorities, shows initiative and proactively steps in and does what is required
- Takes personal responsibility for meeting objectives and alerts supervisor if work is behind schedule
- Creates and actively maintains plans and schedules and reorganises if priorities change
- Utilises resources available to ensure success
- Develops plans for achieving individual KPIs
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
