About AI Rudder
AI Rudder is an AI product company transforming how business communicate to their customers.
We launched in 2019 with one of the world's first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.
When AI talks to people, it has to feel human. That's what we build.
About Products
AI Rudder is a leading enterprise Conversational AI platform that helps businesses automate and scale customer engagement across voice and digital channels. Powered by advanced AI Voice Agents, AI Chat Agents, AI Contact Center, and its low-code BotLab platform, AI Rudder enables organizations to build, deploy, and manage intelligent customer interactions with human-like conversations at enterprise scale.
AI Rudder helps enterprises automate customer service, sales, collections, telemarketing, and contact center operations through AI-powered voice and chat solutions. With real-time analytics, omnichannel integration, and multilingual capabilities, AI Rudder enables businesses across banking, telecommunications, insurance, e-commerce, and logistics to improve customer experience, increase efficiency, and scale growth.
How we work:
- AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
- Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
- Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What we offer:
- Learning & Development: Continuous learning through real projects, mentorship, and cross-functional collaboration.
- Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
- Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
- Meaningful Impact: Build AI solutions that create real value for businesses around the world.
- Ownership & Autonomy: Freedom to take initiative, make decisions, and drive outcomes.
- Team Engagement: Connect through team activities, knowledge sharing, and company events.
About the Role
As a regional HR Business Partner, you will play a critical role in aligning HR strategies with business objectives, supporting regional leaders and employees, and fostering a high-performance culture across both markets. You will work closely with country leadership, people managers, and global HR teams to deliver value-added services that drive business growth, robust talent pipelines, and deep employee engagement.
This role requires proactive collaboration, strong business acumen, and a unique combination of strategic HR partnership, talent acquisition, and hands-on regional HR operations. You will serve as a trusted advisor to business leaders on all people-related matters while ensuring compliance with local labor laws and company policies across the Philippines, Vietnam, and other Southeast Asian markets as the business expands.
Office Location: Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City, Philippines
Work arrangement: On-site working
What You'll Do:
Strategic HR Partnership
- Partner with regional business leaders to understand organizational goals and provide localized HR solutions that enable business success across both countries.
- Drive regional workforce planning, talent strategy, and organizational development initiatives to support market expansion and scaling.
Talent Acquisition
- Lead the end-to-end recruitment cycle for all positions in the Philippines and Vietnam, from sourcing and screening to offer negotiation and onboarding.
- Build and maintain a strong pipeline of local talent through targeted sourcing strategies, networking, and employer branding initiatives.
- Collaborate with hiring managers to define role requirements, establish efficient interview processes, and ensure a high-quality candidate experience.
- Manage local job boards, recruitment platforms, and external staffing agencies where necessary.
Employee Relations & Engagement
- Serve as the primary point of contact for employee relations in both markets, providing fair and consistent guidance on workplace concerns.
- Design and execute tailored employee engagement programs that strengthen culture, morale, and retention while respecting local cultural nuances.
- Conduct regular check-ins and pulse surveys to capture regional employee sentiment and recommend data-driven action plans.
Talent Management & Development
- Support the localized performance management cycle, ensuring managers provide constructive feedback, clear KPIs, and actionable development plans.
- Identify regional training needs and partner with the global Learning & Development team to deliver capability-building programs.
- Facilitate career progression discussions, internal mobility, and succession planning with leadership.
- Advise managers on localized salary reviews, market benchmarking, promotions, and recognition programs.
Compliance & Risk Management
- Ensure all HR and recruitment practices comply strictly with both Philippine and Vietnamese labor laws, statutory benefits, and regulations.
- Manage regional employee documentation, employment contracts, and localized HR records in accordance with legal requirements and company data policies.
HR Operations & Collaboration
- Partner with global HR centers of excellence (C&B, L&D, HR Operations) to effectively localize and execute corporate initiatives.
- Lead cross-border HR projects and initiatives that improve organizational effectiveness and team collaboration.
- Provide regional HR metrics, tracking, and talent analytics to leadership for data-driven decision-making.
What We're Looking For:
- Education: Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- Experience: 5+ years of progressive HR experience, with a proven track record of balancing both HR Business Partnering and full-cycle Talent Acquisition/Recruitment.
- Regional Scope: Experience managing HR operations or recruitment in both the Philippines and Vietnam (or a cross-border regional setup within Southeast Asia) is highly preferred.
- Legal & Compliance Expertise: Strong, up-to-date knowledge of the Philippine Labor Code; familiarity with the Vietnam Labor Code and regional statutory compliance is a major asset.
- Recruitment Skillset: Hands-on experience with Applicant Tracking Systems (ATS), modern sourcing techniques, and navigating local talent channels (e.g., Jobstreet, LinkedIn Recruiter).
- Communication & Language: Professional fluency in written and spoken English is required to collaborate across regional teams. (Knowledge of Vietnamese is a significant plus but not mandatory).
- Interpersonal Skills: Exceptional stakeholder management skills with the ability to influence leaders, manage remote teams, and navigate diverse cultural nuances.
- Traits: Analytical mindset with a data-driven approach to HR metrics; highly adaptable, resourceful, and capable of thrives in a fast-paced, evolving environment.
