Champion Employee Relations in a High-Performing BPO Environment
Award-winning workplaces rely on HR Business Partners who combine sound judgment with strong execution. In this role, you'll partner directly with business leaders, manage employee relations matters from investigation through resolution, and support engagement, performance, and compliance initiatives across a fast-paced BPO environment. It's a strong fit for HR professionals who want to deepen their expertise, remain hands-on in daily operations, and make a visible impact without stepping away from frontline HR partnership.
Snapshot
Employment Type: Full-time
Work Setup: Onsite, Makati/Ortigas
Shift: Night Shift, Weekends Off
Benefits
- Competitive Salary Package
- HMO coverage with free dependent upon regularization
- Fixed weekends off
- Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related discipline
- Minimum of 5 years of HR Business Partner experience within a BPO or shared services environment is required
- Strong background in employee relations, employee engagement, and stakeholder management
- Proven experience handling end-to-end labor relations, including DOLE cases, administrative hearings, employee discipline, investigations, and case resolution
- Hands-on experience managing employee grievances, disciplinary actions, documentation, recommendations, and case closure
- Strong knowledge of Philippine labor laws, DOLE regulations, performance management, organizational development, and HR policies
- Experience supporting operational leaders with workforce planning, talent management, and organizational change initiatives
- Proven ability to lead HR projects and deliver people-focused programs in a fast-paced environment
- Excellent communication, coaching, conflict resolution, and relationship-building skills
- Highly organized, adaptable, and capable of managing multiple priorities while maintaining confidentiality and sound judgment
- Willing to work onsite in Makati or Ortigas on a night shift schedule
Responsibilities
Business Partnership
- Build trusted stakeholder relationships through responsive, timely, and collaborative HR support
- Provide HR policy guidance, interpretation, and consultation to management
- Analyze HR trends and metrics to recommend people solutions, programs, and policy improvements
- Advise on workforce planning, organizational structures, succession planning, and emerging HR needs
Employee Relations, Engagement, and Retention
- Address employee concerns promptly and provide fair, appropriate, and well-documented resolutions
- Foster positive work relationships, employee morale, productivity, engagement, and retention
- Lead employee engagement, rewards, and recognition initiatives
- Conduct one-on-one meetings, focus group discussions (FGDs), and employee touchpoints, and prepare reports with insights and action plans
- Conduct exit interviews and submit findings to the Immediate Superior and Business Unit Head
Performance Management
- Facilitate probationary and annual performance reviews
- Manage employee movements, including status changes, promotions, merit increases, and salary reviews
- Provide performance guidance through coaching, counseling, and Performance Improvement Plans (PIPs)
Career Management and Learning & Development
- Facilitate career development discussions with employees
- Identify future leaders and support talent development initiatives
- Partner with Learning and Development to assess business unit and individual training needs
- Monitor training effectiveness and ensure learning objectives are achieved
Employee Discipline
- Ensure compliance with labor laws and mitigate legal risks in disciplinary matters
- Consult HR Leaders on disciplinary actions and enforce company policies, including the Code of Conduct
- Conduct discipline management learning sessions and awareness roadshows
- Investigate, manage, and resolve complex disciplinary cases
Compliance and Occupational Safety & Health
- Implement, maintain, and inspect workplace health and safety standards in partnership with Facilities and Administration
- Provide safety guidance, monitoring, reporting, and employee engagement initiatives
- Support workplace safety programs and training activities
- Ensure compliance with government regulations, including DOLE, PEZA, and BOI requirements
Other Responsibilities
- Perform administrative, non-administrative, and other assigned duties as required
- Comply with instructions from authorized company representatives
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
