OPERATIONS MANAGER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience recognized as one of BEST among BPO companies worldwide.
WHAT IS AN OPERATIONS MANAGER
Our awesome client, a leading footwear retailer based in Australia is looking for an Operations Manager to be part of their team.
- Overseeing the day-to-day operations of the office, ensuring a professional, engaging, and productive work environment.
- Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience.
- Championing and embedding company culture, values, and communication within the team.
- Acting as the key liaison between the office and Melbourne Support Office leadership teams.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES
A. Leadership, Communication & Collaboration
- Lead, motivate, and support team members to foster a high-performance, collaborative culture.
- Act as the local point of contact for leadership, representing company values and fostering open communication across teams.
- Support collaboration between the Operations and Melbourne Support Office departments.
- Provide regular feedback to functional Line Managers on observed performance, behaviour and engagement.
- Identify and escalate risks or emerging issues to the leadership team.
- Act as the primary point of contact for all general staff queries.
- Communicate and help implement company-wide policies, announcements, and initiatives at the local level.
B. People & Culture
- Identify top talent within the team and partner with the BPO and functional line manager to develop individual growth and development plans.
- Coordinate engagement and wellbeing initiatives in partnership with the People & Culture team.
- Oversee onboarding of team members, including coordination and facilitation of welcome packs, photos, induction sessions, and cultural integration.
- Partner with Melbourne Support Office HR and Talent Acquisition teams to support with local hiring, onboarding, training, and retention initiatives.
- Escalate and document attendance matters appropriately.
C. Office Operations
- Oversee the smooth running of day-to-day operations, including facilities, supplies, and vendor relationships.
- Manage budgets and general office management.
- Proactively monitor office maintenance needs and coordinate all repairs and improvements in a timely manner.
- Source and maintain vendor partnerships with a focus on value and cost efficiency.
- Provide logistical and administrative support to local leaders and visiting executives from the Melbourne Support Office.
- Support team processes such as compliance tracking, timesheets, and basic documentation as needed.
D. Continuous Improvement
- Identify and implement process, efficiency, and culture improvements within the team.
- Identify opportunities to support Melbourne Support Office with broader operational tasks.
WHAT ARE WE LOOKING FOR
- 5+ years experience in operations, office management, and handling multiple accounts
- Extensive HR experience
- Strong Excel, communication, and reporting skills
- Experience in vendor management and procurement
- Preferably from offshore or BPO background
