HR and Admin Manager

Company Description

UniTeller Financial Services, a subsidiary of Grupo Financiero Banorte, is an international payments processor based in the United States and a market leader in remittance processing services. With a network of more than 200,000 paying locations, UniTeller provides coverage in over 80 countries, serving a wide range of financial and retail partners. The company is driven by its core values of Innovation, Integrity, Team Work, and Excellence, which shape its culture and guide its relationships with employees, agents, partners, and the communities it serves. UniTeller has grown its global presence, including operations in the Philippines and a strong wholesale remittance business, providing secure, affordable services to diverse customers worldwide. As technology evolves, UniTeller continues to enhance its platform to better connect customers with their loved ones and communities, truly Linking Lives.

JOB SUMMARY

The HR and Administration Manager plans all HR functions and manage the whole HR Unit in UniTeller. Their main objective is to ensure all Uniteller HR and administrative tasks are performed correctly and on time.

A Human Resources and Administration Manager's role encompasses all aspects of HR, including policy development, recruitment, payroll, compensation and benefits, and training. It includes administrative areas such as office management, facilities management.. HR and Administration Manager are experienced shall also handle all HR and Administration disciplines.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Planning HR and administration activities
2. Overseeing recruitment and full cycle, from job posting to onboarding.
3. Managing the payroll function and preparing payroll reports including, accounting entries, BIR report, and Annualization.
4. Developing and ensuring compliance with organization policies and procedures
5. Running employee relations programs, conflict resolution, employee engagement activities, and wellness initiatives.
6. Overseeing the office management function. Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets. Coordinating building and maintenance issues for general repair (heating and air conditioning, security, etc.); ensuring safety protocols and emergency preparedness.
7. Leading the HR unit with the directive of the CEO, Global VP for HR and Administration and Country Director.
8. Organizing special functions and social events
9. Manage employee discipline protocols, including investigations, documentation, and corrective action procedures.
10. Manage performance management as per existing policies and procedures
11. Manage record keeping and preparation of internal memorandums when needed
12. Liaise/process transaction/filing with DOLE / Bureau of Immigration (for Expats)
13. Lead preparation for all audits and examinations and review of all documentation for same;
14. Liaise with Philippine regulatory/government agencies with oversight of Company (DOLE, SEC, SSS, HDMF, Philhealth);
15. Primary responsible for the submission of reportorial requirements to the government agencies
16. Preparing HR and administrative reports, including headcount reports, HR metrics, and management updates.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor's degree in Human Resources or Business Administration Management (further advanced education a plus)
• At least five (5) years experience in HR, five of which in a supervisory role
• Expert business and organizational planning ability
• Vast experience in team leadership
• Successful experience in employee relations
• Excellent written and verbal communication
• Strategic thinking ability
• Proven ability to multitask
• Solid knowledge of office procedures
• Ability to handle highly sensitive and confidential information
• Highly organized multi-tasker who works well in a fast-paced environment
• Excellent written and verbal communication skills
• Excellent time management skills; ability to prioritize