Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Uses judgment in choosing task-routine. Skills:
Environment
Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.
Communication/Negotiation
Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.
Problem Solving
Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.
Contribution/Leadership
Responsible for a variety of tasks within well established procedures. May set work schedules individually, or as a team member. Activities are subject to general instruction or direction. Provides practical assistance.
Impact On Business/Scope
Accountable for individual results and for the impact of the results on the team and on interrelated activities.
Required Technical And Professional Expertise
- Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
- Similar work experience of at least 0-1 year especially in a BPO or similar fast-paced setting
Preferred Technical And Professional Experience
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Highly organized, analytical, results-oriented and has keen on details
