We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.
Key Responsibilities
- Recruitment & Onboarding
- Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
- Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
- HR Operations & Compliance
- Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
- Ensure compliance with Philippine labor law and statutory benefits.
- Employee Relations & Retention
- Serve as the primary HR contact for night shift employees.
- Develop engagement and retention programs tailored for night shift workforce.
- Administration & Facilities
- Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
- Manage supplies, IT equipment allocation, and vendor contracts. Reporting & Shift Coordination
- Prepare HR reports (headcount, attrition, recruitment progress).
- Ensure effective shift handover between day and night operations.
- Align policies and reporting with HQ international HR team.
- Bachelors degree in HR, Psychology, Business Administration, or related field.
- 5+ years HR experience, with 2+ years in a managerial role.
- BPO / Customer Service industry experience preferred, familiar with 24/7 operations.
- Strong knowledge of Philippine labor law, night shift differential, and benefits.
- Fluent in English and Filipino, strong cross-shift communication skills.
- Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
- Willing to work permanent night shift (9 PM 6 AM) with flexibility to support cross-shift needs.
Benefits
- Competitive salary + night shift differential.
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
- Employee housing support (if applicable).
- International training and career development opportunities
