Housekeeping Supervisor

POSITION TITLE: Housekeeping Supervisor

DEPARTMENT: Housekeeping

PROPERTY: Seda Bonifacio Global City

REPORTS TO: Executive Housekeeper / Housekeeping Manager

JOB LEVEL: Supervisory

The Housekeeping Supervisor is responsible for supervising the daily housekeeping operations to ensure the cleanliness, orderliness, safety, and upkeep of guest rooms, public areas, and other designated hotel areas in accordance with Seda Hotels brand standards and service quality expectations. The position oversees Room Attendants and assigned housekeeping associates, monitors room readiness and productivity, ensures proper utilization of supplies and equipment, and supports guest satisfaction through timely coordination and resolution of housekeeping-related concerns.

KEY RESPONSIBILITIES

1. Operational Excellence and Service Quality

• Supervise the daily cleaning, servicing, and inspection of guest rooms, corridors, and assigned areas to ensure compliance with hotel cleanliness and presentation standards.
• Monitor room status, room readiness, and turnaround time in coordination with Front Office to support timely check-ins and guest requests.
• Conduct regular inspections and ensure that deficiencies are corrected promptly.
• Ensure proper handling of lost and found items, guest requests, special room arrangements, and housekeeping-related service recovery.
• Monitor adherence to standard operating procedures, cleaning schedules, and established productivity standards.

2. Financial and Resource Management

• Monitor the proper use and issuance of housekeeping supplies, amenities, linen, and cleaning materials.
• Minimize wastage, breakage, and unnecessary consumption through effective inventory control and cost-conscious practices.
• Assist in monitoring departmental expenses, linen par levels, equipment utilization, and supply requisitions.
• Ensure that housekeeping equipment and tools are properly maintained and used efficiently.

3. People Management and Development

• Supervise, assign, and monitor the daily tasks and performance of housekeeping associates.
• Conduct daily briefings and communicate operational priorities, room assignments, service standards, and special instructions.
• Coach and train associates on cleaning procedures, productivity, guest service, and compliance with hotel standards.
• Monitor attendance, grooming, discipline, and adherence to established work schedules.
• Support performance evaluations, employee engagement, cross-training, and the development of associates for future supervisory roles.

4. Safety, Security, and Risk Management

• Ensure compliance with occupational safety and health requirements, sanitation standards, chemical-handling procedures, and hotel safety protocols.
• Monitor the proper storage and use of cleaning chemicals and housekeeping equipment.
• Report maintenance defects, unsafe conditions, lost and found incidents, and suspicious activities to the appropriate departments.
• Protect guest privacy, room security, and the confidentiality of guest information.
• Participate in emergency response activities, safety inspections, and incident reporting as required.

5. Revenue and Guest Experience

• Support hotel revenue and guest satisfaction by ensuring rooms are cleaned, inspected, and released according to operational requirements.
• Coordinate with Front Office, Engineering, Security, and other departments to resolve room defects, guest concerns, and operational delays.
• Identify opportunities to improve room readiness, service efficiency, and guest experience.
• Contribute to guest satisfaction targets and online review performance through consistent housekeeping service standards.

6. Culture, Compliance, and Continuous Improvement

• Promote teamwork, professionalism, accountability, and a service-oriented culture consistent with Seda Hotels values.
• Ensure compliance with hotel policies, standard operating procedures, labor requirements, and company rules.
• Participate in departmental meetings, training sessions, audits, and quality assurance activities.
• Recommend process improvements to enhance productivity, service consistency, and operational efficiency.

Work Experience

• At least two (2) years of relevant experience in hotel housekeeping operations in 4 or 5 star hotel
• At least one (1) year of supervisory or team-lead experience is preferred.
• Experience in an upscale, business, or full-service hotel is an advantage.