Job Summary
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations and ensuring guest rooms and public areas consistently meet the hotel's cleanliness, hygiene, presentation, and service standards. The role supervises housekeeping staff, conducts inspections, coordinates with other departments, and ensures efficient and timely delivery of housekeeping services.
Key Responsibilities
- Supervise daily housekeeping operations and ensure compliance with hotel cleanliness and service standards.
- Assign, monitor, and inspect the work of Room Attendants, Public Area Attendants, and other housekeeping staff.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness, hygiene, and proper presentation.
- Coordinate with Front Office and Engineering/Maintenance to ensure timely room readiness and prompt resolution of maintenance concerns.
- Train, coach, and monitor housekeeping staff to maintain service quality, productivity, and efficiency.
- Monitor the availability and proper use of cleaning supplies, linens, amenities, and other housekeeping materials.
- Ensure proper handling, storage, and control of housekeeping equipment and supplies.
- Respond to guest requests and complaints related to housekeeping promptly and professionally.
- Ensure compliance with hotel safety, sanitation, hygiene, and housekeeping procedures.
- Monitor room status, staff productivity, and daily operational concerns.
- Prepare daily housekeeping reports and communicate significant issues to the Housekeeping Manager.
- Assist the Housekeeping Manager in implementing operational improvements and maintaining hotel standards.
- Perform other duties and responsibilities assigned by the Housekeeping Manager or management.
