Hotel Supervisor

Job Overview

LEO Hotel is seeking a reliable and experienced Hotel Supervisor to oversee daily operations and ensure excellent guest service. The ideal candidate must be service-oriented, highly organized, and capable of supervising hotel staff and handling customer concerns in a calm and professional manner.

Key Responsibilities

• Supervise front desk, housekeeping, and other hotel departments to ensure smooth operations
• Monitor staff performance and provide guidance and support when needed
• Ensure guest satisfaction by addressing complaints and resolving issues promptly
• Maintain cleanliness, safety, and service standards throughout the hotel
• Assist in staff scheduling and training
• Monitor inventory and coordinate with suppliers when needed
• Coordinate with the management team on operational and staffing needs
• Prepare basic reports on occupancy, revenue, and guest feedback
  
  

Qualifications

• At least 1-2 years of experience in hotel or hospitality supervision
• Strong leadership and communication skills
• Customer-service oriented with a problem-solving mindset
• Ability to work under pressure and multitask effectively
• Must be willing to be deployed to Baguio City
• Flexibility to stay in or stay out (free accommodation provided for stay-in)
  
  

Perks & Benefits

• Free accommodation (for stay-in employees)
• Friendly and supportive work environment
• Opportunity to work in a well-regarded hotel in Baguio City
  
  

Benefits

• On-site parking
• Staff meals provided
  
  

Work Location: In person