Hotel Reservation Agent (BPO | Malate, Manila)
Telesys | Malate, Manila | Onsite | Up to ₱27,000/month | Full-time
About Telesys
Telesys is growing and we are looking for a Hotel Reservation Agent in Malate, Manila. We welcome fresh graduates, career shifters, and applicants with no BPO experience. This is a great opportunity to start your career in the BPO industry while developing strong customer service and hospitality skills in a fast-paced travel and hotel support environment.
Job Description
We are currently hiring a Hotel Reservation Agent to assist customers with hotel bookings, room availability, reservations, modifications, cancellations, and general accommodation inquiries. You will ensure customers have a smooth booking experience by providing accurate information and excellent service.
This role is ideal for individuals looking for hotel reservation jobs in Manila, BPO jobs with no experience required, and entry-level customer service roles with strong career growth opportunities.
Key Responsibilities
- Handle inbound inquiries for hotel reservations and accommodation bookings
- Assist customers with booking confirmations, changes, cancellations, and modifications
- Provide accurate information about room availability, rates, and hotel policies
- Ensure smooth and efficient reservation processing
- Resolve customer concerns professionally and efficiently
- Document all customer interactions accurately in the system
- Escalate complex issues to the appropriate department when necessary
- Meet quality, productivity, and customer satisfaction targets
WORK SCHEDULE & TRAINING
This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires in the hotel reservation program.
Requirements
- No experience required
- High School or Senior High School graduate (college level or graduate is an advantage)
- Open to fresh graduates and career shifters
- Good English communication skills, both verbal and written
- Strong customer service orientation and attention to detail
- Basic computer skills and ability to multitask
- Willing to work onsite in Malate, Manila and on shifting schedules
WHY WORK WITH US
Compensation & Benefits
- Up to ₱27,000 monthly basic salary
- Performance incentives and bonuses
- Paid training and hospitality support programs
- Clear career growth opportunities in the BPO industry
Workplace Culture
- Supportive and collaborative environment
- Continuous coaching and mentorship
- Employee recognition programs
- Strong focus on service excellence and career development
LOCATION
Malate, Manila (Onsite Only)
Sites Available
- Alabang
- Manila
- Makati
- Pasay
- Parañaque
- Taguig
Salary: Up to ₱27,000/month
APPLY NOW
Start your career as a Hotel Reservation Agent with Telesys. If you are looking for hotel reservation jobs in Manila with no experience required, this is your opportunity to begin a rewarding career in the BPO industry with strong training, competitive pay, and long-term growth opportunities.
