Job Description

Mama Shelter Singapore is looking for a hands-on Operations Manager to lead the day-to-day operations of the hotel.

This role is suited for an experienced hotel operator who is highly visible on the floor, commercially minded, guest-focused and able to drive both operational execution and financial performance.

Key Responsibilities

Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping and Engineering
Take ownership of operational performance, departmental profitability and key P&L drivers
Review revenue, labour cost, COGS, expenses and productivity, and implement corrective actions where required
Lead daily operational briefings and ensure effective manpower deployment
Maintain strong management presence during peak service periods
Drive service standards, guest experience and complaint resolution
Coordinate department heads and ensure clear accountability and timely follow-up
Ensure events, activations and high-volume periods are properly planned and executed
Monitor budgets, forecasts and operating performance against targets
Coach managers and supervisors and build stronger operational discipline
Provide management with regular operational and financial performance updates

Requirements

Minimum 5-8 years of hotel operations experience
Prior experience as Operations Manager, Assistant Hotel Manager, EAM, F&B Manager or similar leadership role
Proven experience managing departmental or hotel P&L, budgets, forecasts and cost controls
Strong understanding of hotel revenue, manpower cost, F&B cost, GOP and operating margins
Strong exposure to F&B-led, lifestyle or high-volume hotel operations preferred
Confident managing multiple departments and resolving operational issues quickly
Strong leadership, communication and people-management skills
Commercially minded and comfortable working with numbers and performance targets
Willing to work operational hours, including evenings, weekends and key events

We are looking for someone who can run the operation, understand the numbers and take accountability for results.