The position is responsible for the overall customer service impression of the property for handling guests check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.
Guest Services
- Efficient check-in and check-out
- Positive guest comments/feedback
- Anticipate guest needs, handle guest inquiries/complaints, and solve problems as they arise
- Handling of VIPs and special requests
Guest Room Control
- Able to allocate rooms according to guest preference/guest stay history
- Room upselling / paid room upgrade
Cashiering and control
- No shortage or overage on cash fund
- No audit findings for the last 3 months
- Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
- At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel setting
- Required Skill(s): Excellent Customer Service, Cashiering, PMS
