Job Description
Customer Service Representative – Hotel Reservations
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.
Responsibilities
Handle reservation inquiries via phone, chat, or email
Assist with booking, modification, and cancellation requests
Provide accurate hotel details, pricing, and amenities
Document interactions in the system
Escalate complex cases to supervisors
Maintain quality and satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on hotel reservation systems and company processes
Requirements
At least High School or Senior High School graduate
Strong English communication
Customer-focused and detail-oriented
Basic computer literacy
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay and incentives
Career growth and skill-building opportunities
Collaborative and supportive team environment
Apply Now
Start your career in hotel reservations at Caldwell and ensure smooth guest experiences.
