Host, Premium Services
Host, Premium Services
Solaire Resort & CasinoFresher
- Posted 2 hours ago
- Be among the first 10 applicants
Job Description
Essential Duties and Responsibilities
- Ensure VIP guest needs on the gaming floor are met and handled properly.
- Identify regular and potential customers and provide high standards of customer service to encourage repeat visits.
- Build strong relationships with customers to support acquisition, growth, and retention.
- Anticipate customer needs and resolve issues immediately.
- Identify valuable customers on the gaming floor and ensure excellent service delivery.
- Report incidents to the Premium Services Shift Manager.
- Maintain confidentiality of company files and documents.
- Follow company policies and procedures in all customer interactions.
- Report suspicious or unusual activities and transactions promptly.
- Offer complimentary F&B vouchers, room stays, limousine services, and other perks based on gaming activity.
- Assist VIP guests with table, slots, and salon reservations.
- Prepare and update player arrivals and departures, hotel reservations, airport pickups, and send-offs.
- Record and update guest interactions and preferences in the Player 360 system.
- Invite and encourage players to participate in promotions, events, tournaments, and offers.
- Gather customer feedback to support the development of events, programs, promotions, and incentives.
- Assist in the execution of events and promotions.
- Excellent customer service skills.
- Strong interpersonal skills.
- Ability to work staggered shifts, weekends, and holidays.
- Strong computer skills.
- Effective written and verbal communication skills in English.
- Proficiency in Filipino and English.
- Outgoing personality with a proactive attitude.
More Info
Key Skills
Player 360 system
Strong computer skills
About Company