I. MAJOR RESPONSIBILITIES AND DUTIES:
- Achieves assigned quarterly targets set by the Management
- Cultivates the existing and potential foreign mass patrons and converts them into premium patrons with greater Theo/Win contributions and a more frequent visitation pattern
- Processes customer transactions in HALO (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to High-Value Patrons (HVPs)
- Assists in the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approved and allowable transaction amount matrix
- Recognizes leading foreign players and develops an in-depth understanding of their preferences and gaming habits
- Strengthens and nurtures connections with HVPs through consistent communication and personalized interactions
- Plans and coordinates business trips for new acquisitions and patron relationship building, traveling to patrons origins as needed
- Collects customer feedback related to Business Development programs and services, focusing on their experiences and suggestions, and reports the data to the Management
- Stays up-to-date on the Company's latest products, services, promotions, and events
- Addresses patron inquiries and concerns and informs them of their benefits and privileges
- Communicates and translates for foreign-speaking patrons
- Effectively communicates with both internal and external customers, demonstrating respect in all interactions
- Updates and declares shared Outlook business calendar for weekly itinerary and meet-and-greet with guests and reports back to report to the property once schedule permits
- Assists other divisions with translation requirements for forms and interviews with patrons
- Ensures the team's adherence to the Company's Standard Operating Procedures upholds the Service Standards implemented by the department at all times
- Performs additional duties and responsibilities as prescribed by the Management
II. JOB SPECIFICATIONS:
Educational Requirement:
- At least High School graduate.
- University/College diploma in Hospitality, Marketing or Business Administration is an advantage.
- Experience Requirement:
- At least 2 years experience in gaming industry.
Skills and Attributes:
Technical Skills:
- Proficient in MS Office applications.
- Knowledgeable with different applications and platforms, such as but not limited to HALO, Kiosk, Marketing Media Server (MMS), Sugar - Customer Relation Management (CRM), G System, Fusione, Opera and iTable/iGaming.
Other Qualifications:
- Good presentation and communication skills, both oral and written.
- Excellent interpersonal skills.
- With a pleasing personality, well-groomed, and professional demeanor.
- Fluent in written and oral English. Must be a native speaker proficient in reading and writing any other foreign language, such as but not limited to Chinese, Japanese, Korean, Thai, Vietnamese, or any other specified foreign languages.
- Understands and able to embrace the culture and etiquette of each of the assigned countries.
- Can work in flexible schedules. Able to work outside the standard work week as business needs. Willing to work outside the property as
False Hiring Advertisements
Okada Manila would like to give notice the general public against false advertisements related to job recruitment by individuals who are not in any way connected with the company.
Our hiring team does not collect any payment in exchange of employment and recruitment related processes are being done online through our career website (careers.okadamanila.com).
We encourage everyone to be vigilant at all times.
Thank you.
