Hospitality Leaders

Company Description Newport World Resorts is the first and largest integrated casino, hotel, and entertainment complex in the Philippines, and continues to expand its offerings. Formerly known as Resorts World Manila, it pioneered the one-stop leisure and entertainment hub concept in the country, providing a dynamic environment for hospitality and tourism careers. Located directly across from Ninoy Aquino International Airport Terminal 3 (NAIA 3) in Manila, it hosts five international hotels, including Marriott Hotel Manila, Sheraton Manila, Hilton Manila, Hotel Okura Manila, and Holiday-Inn Express. The resort features the country's largest casino, a wide range of food and beverage outlets, Newport Mall with upscale shops and cinemas, and the Newport Performing Arts Theater, a major venue for concerts and productions. Team members join a vibrant workplace where every day presents opportunities to create memorable experiences for guests.

Role Description The Hospitality Leaders role is a full-time, on-site position based at Newport World Resorts in Manila. Hospitality Leaders oversee day-to-day guest service operations across hotel, casino, food and beverage, and entertainment areas, ensuring consistently high standards of service and satisfaction. They coordinate with front-of-house and back-of-house teams, handle guest inquiries and concerns, and guide team members in delivering welcoming, efficient, and professional hospitality service. The role includes monitoring service quality, assisting in implementing operational procedures, and supporting promotions and events to enhance the guest experience. Hospitality Leaders also help train staff, reinforce brand standards, and contribute to a culture of safety, integrity, and teamwork.

Qualifications

• Strong Hospitality and Hospitality Service skills, with experience in hotel, resort, or integrated leisure environments.
• Excellent Customer Service and Communication skills, including the ability to interact effectively with diverse guests and team members.
• Knowledge of Food & Beverage operations, such as restaurant, bar, or event service, is highly desirable.
• Proven leadership, team coordination, and problem-solving abilities in fast-paced service settings.
• Ability to work on-site in Manila on varying shifts, including weekends and holidays as needed.
• Prior experience in hospitality, tourism, or entertainment industries preferred; supervisory experience is an advantage.
• Relevant education in Hospitality Management, Tourism, Business, or a related field is beneficial.
• Professional appearance, resilience under pressure, and commitment to inclusivity, safety, and guest satisfaction.