About HRS
HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.
About the Role
We are seeking an experienced Hospitality Consultant – Finance Systems & POS to implement, support, and optimize hospitality finance systems and point-of-sale (POS) solutions for hotels, resorts, restaurants, and hospitality groups across the Philippines.
The ideal candidate has experience implementing or supporting hospitality finance systems, back-office applications, or POS solutions within the hospitality industry and enjoys working closely with customers to deliver successful implementations and long-term operational success.
Location
Philippines (Remote with travel to customer sites when required)
Key Responsibilities
- Implement, configure, and support hospitality finance and POS solutions for hotels and restaurants.
- Work closely with Finance, Purchasing, Food & Beverage, Operations, and IT teams to understand business requirements and recommend best practices.
- Configure hospitality finance modules, inventory, procurement, cost control, and POS systems.
- Perform software installation, system configuration, testing, user acceptance support, end-user training, and go-live activities.
- Troubleshoot application issues, financial posting discrepancies, operational workflows, and system integrations.
- Support interfaces between hospitality finance systems, POS solutions, PMS, payment gateways, and third-party applications.
- Analyse customer requirements and provide functional consulting to improve operational efficiency.
- Manage customer support cases and ensure timely resolution in accordance with service level agreements.
- Work collaboratively with Project Managers, Developers, Product Managers, and Regional Subject Matter Experts throughout project delivery.
- Maintain project documentation, solution documentation, and customer knowledge transfer.
- Stay up to date with hospitality technology trends and new product releases.
Requirements Essential
- Minimum 2 years experience implementing or supporting hospitality software solutions.
- Or experience with hospitality finance systems, back-office applications, ERP solutions, or POS systems.
- Good understanding of hospitality business operations, including finance, purchasing, inventory, food & beverage, or front-office processes.
- Strong analytical and troubleshooting skills.
- Excellent customer communication and consulting skills.
- Ability to manage multiple priorities while delivering high-quality customer service.
- Willingness to travel within the Philippines for customer implementations and support.
Preferred Experience
Experience with one or more of the following is highly desirable:
- Hospitality Finance Systems
- Hospitality ERP Solutions
- Restaurant POS Systems
- Oracle Hospitality Simphony
- Inventory & Procurement Systems
- Cost Control Solutions
- Financial Reporting Applications
- Hospitality System Integrations
- Oracle Database or Microsoft SQL Server
- API and interface troubleshooting
Personal Attributes
- Passionate about hospitality technology and customer success.
- Strong problem-solving and analytical mindset.
- Excellent communication and interpersonal skills.
- Self-motivated with the ability to work independently.
- Team player who enjoys collaborating across regional and global teams.
- Flexible and adaptable in a fast-paced customer environment.
- Committed to continuous learning and professional development.
LANGUAGE REQUIREMENTS:
- Fluency in English and local language, both written and spoken
WE OFFER:
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote/flexible working.
