Job title: Homecare Intake & Business Development Specialist
Type of employment: Full-time
Shift Schedule: MondayFriday, 8:00 AM6:00 PM U.S. Eastern Time
We are seeking a proactive, highly personable Homecare Intake & Business Development Specialist to manage warm inbound client inquiries and develop referral partnerships within the healthcare community. This role combines B2C intake coordination with B2B outreach, focusing on converting qualified leads into clients, strengthening referral relationships, and supporting the patient care team through strong communication, CRM organization, and responsive follow-ups
.
About the Employe
r:The client is a global home care provider dedicated to helping older adults age safely and comfortably at home. The organization partners with families to deliver personalized care solutions while emphasizing compassion, dignity, and quality servic
e.
Company core valu
- es:Build Tr
- ustTake the L
- eadShare Your He
art
Objectives of this r
- ole:Convert qualified inbound inquiries into paying clients through effective intake conversati
- ons.Build and nurture referral relationships with healthcare professionals and senior-care organizati
- ons.Maintain organized CRM records and consistent follow-ups to support business growth and client satisfact
ion.
Responsibili
ties:B2C Intake Coordination (25
- 40%)Respond promptly to inbound inquiries from families with empathy, professionalism, and cla
- rity.Conduct intake conversations, assess care needs, and document details accurately in CRM sys
- tems.Qualify leads and coordinate next steps with the patient care and marketing t
- eams.Support calendar coordination, follow-ups, and CRM upd
ates.B2B Outreach & Referral Development (60
- 75%)Conduct outbound outreach to hospitals, clinics, social workers, senior living facilities, and referral part
- ners.Build relationships with key healthcare contacts to generate consistent refer
- rals.Communicate via phone, email, and WhatsApp to maintain partners
- hips.Track outreach activity and referral pipelines using spreadsheets or CRM t
ools.Coordination & Communic
- ationServe as a communication anchor for follow-ups, updates, and internal coordina
- tion.Maintain high responsiveness on WhatsApp throughout the wor
- kday.Support local marketing initiatives and collaborate with patient care t
eams.
Required skills and qualifica
- tions: Proven experience in sales, business development, or outreach roles, ideally in healthcare, insurance, senior services, or U.S.-based ma
- rkets.Familiarity with U.S. healthcare systems (referrals, home care, Medicaid/Medicare,
- etc.).Strong spoken and written English with a confident, professional
- tone.Excellent phone skills with the ability to improvise, not just follow a s
- cript.Proficiency in spreadsheets and CRM-like tracking sy
- stems.Experience using VoIP tools such as RingCentral or si
milar.Preferred skills and qualific
- ationsExperience in home healthcare, senior care, or similar B2C service industries (e.g., dentistry, wellness, caregi
- ving).Familiarity with healthcare referral ecosystems or discharge planning proc
- esses.Experience building referral networks or partner
- ships.Basic familiarity with tools such as Salesforce, Google Sheets, or similar CRM systems (training prov
- ided).Comfortable navigating fast-paced environments like New York healt
hcare.
