Job Overview
Our client is looking for a highly organized, compassionate, and detail-oriented Home Care Assistant (Scheduling Coordinator) to support the day-to-day operations of a busy home care agency. This role is ideal for someone with previous experience in home care or healthcare administration who enjoys providing exceptional client and caregiver support while coordinating schedules, verifying insurance, and ensuring smooth administrative operations.
You will serve as a key point of contact for clients, caregivers, referral partners, and internal staff, ensuring a positive experience while helping the agency deliver high-quality care efficiently.
Schedule
- Monday - Friday, 9:00 AM - 6:00 PM EST (40 hours per week)
Responsibilities
- Communication & Inquiries: Answer incoming calls from clients, caregivers, referral partners, and prospective clients professionally and courteously. Respond promptly to emails, voicemails, and SMS inquiries.
- Scheduling & Shift Coordination: Schedule, coordinate, confirm, reschedule, and manage caregiver shifts and client visits. Match caregivers with clients based on availability, qualifications, and care requirements.
- Insurance Verification: Verify insurance eligibility, benefits, authorizations, and coverage (Medicare, Medicaid, VA, private insurance, or other payers as applicable).
- Intake & Referral Management: Coordinate new client referrals and assist with the intake and onboarding process. Process client intake documents, service agreements, insurance documentation, and administrative paperwork.
- Outreach & Check-ins: Make outbound calls for shift confirmations, appointment reminders, caregiver check-ins, wellness calls, and follow-ups.
- Record Keeping & Administrative Support: Maintain accurate client, caregiver, and referral records within the agency's scheduling or care management system. Assist with general administrative duties while maintaining organized records and documentation.
- Team Collaboration & Compliance: Coordinate with caregivers, nurses, case managers, and agency leadership regarding scheduling updates and staffing needs. Deliver exceptional customer service while maintaining patient confidentiality and compliance with HIPAA and agency policies.
Requirements
- Healthcare Experience: Previous experience working in a Home Care, Home Health, Hospice, Healthcare, or Medical Office setting. Experience in roles such as Home Care Assistant, Care Coordinator, Scheduling Coordinator, or Healthcare Administrative Assistant.
- Insurance & Scheduling Expertise: Experience verifying medical insurance eligibility, benefits, authorizations, and coverage is required, along with strong experience coordinating caregiver schedules, client visits, or medical appointments.
- Software Proficiency: Experience using home care or healthcare software (e.g., AxisCare, WellSky, AlayaCare, CareSmartz360, HHAeXchange, Sandata, ClearCare, Athenahealth, eClinicalWorks, AdvancedMD, or similar platforms) is highly preferred.
- Communication & Customer Service: Excellent phone etiquette with strong verbal and written communication skills, combined with a compassionate and professional approach.
- Operational Skills: Strong organizational skills, high attention to detail, and the ability to multitask and prioritize independently in a fast-paced remote environment.
- Technical Setup: Reliable internet connection and a quiet home office setup.
Qualifications
- Experience supporting non-medical home care, home health, hospice, senior care, private duty, or healthcare agencies.
- Knowledge of caregiver scheduling, Electronic Visit Verification (EVV), insurance verification, referral coordination, and client intake workflows.
- Experience with medical billing, authorizations, referrals, payroll support, or compliance documentation is a plus.
- Strong understanding of HIPAA regulations and healthcare privacy standards.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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