Responsibilities:
- Support Strategic Accounts and Business Development by preparing customer presentations, product proposals, quotes, and pricing submissions.
- Maintain accurate pricing, product, and SKU data, including margin analysis, product specifications, and cost information.
- Manage CRM and NetSuite data by maintaining customer records, sales opportunities, forecasting, and new item setup.
- Track projects, purchase orders, and shipments from opportunity through delivery while providing timely order and project updates.
- Collaborate cross-functionally with Sales, Operations, Sourcing, Finance, and Creative teams to ensure accurate execution and successful customer support.
Requirements:
- Education: Bachelor's degree in Business Administration, Marketing, Sales, Supply Chain Management, or a related field preferred.
- Experience: 2–4 years of experience in sales support, product support, sales operations, customer service, account coordination, or a related role.
- Language Proficiency: Strong verbal, written, and English communication skills.
- Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Technical Skills: Proficient in both Microsoft and Google applications.
- Industry Specific Software/Knowledge:
- Advanced Microsoft Excel skills, including pricing analysis, margin calculations, Pivot Tables, VLOOKUP/XLOOKUP, and other lookup functions.
- Strong Microsoft PowerPoint skills with experience creating client-facing presentations.
- Experience using NetSuite or a similar CRM/ERP platform.
- Proficiency with Microsoft 365, Asana, Dropbox, and Slack.
- Strong understanding of pricing strategies, product margins, forecasting, and sales support processes.
- Experience maintaining SKU data, UPC creation, product specifications, and pricing information.
- Knowledge of purchase order tracking, project coordination, and customer order management.
- Excellent organizational, analytical, and project management skills with the ability to manage multiple priorities in a fast-paced environment.
Role details:
- Salary: Php 50,000
- Timezone: CST
- Process: Initial > Assessment > Tech > Final Interview
Must Have:
Sales Support / Account Coordinator / Product Specialist in the promotional products or merchandise industry, with strong Excel + pricing/margin analysis + SKU/product data + NetSuite + order/project management experience.
The role needs someone who can combine sales support + product/pricing analysis + CRM/ERP + order/project coordination.
- 2–4 years relevant experience
- Sales Support
- Sales Operations
- Product Support
- Account Coordinator
- Customer Service with order/project management
- Promotional products experience is a strong advantage
- Advanced Excel
- Pivot Tables
- VLOOKUP/XLOOKUP
- Lookup functions
- Pricing and margin calculations
- Managing pricing/product workbooks
- Sales & Pricing Support
- Creating customer quotes
- Pricing submissions
- Product proposals
- Understanding product cost, pricing, margin, and profitability
- Product/SKU Data Management
- SKU maintenance
- Product specifications
- UPC/product setup
- MOQ
- Case packs
- Pallet quantities
- Product pricing
- Order & Project Management
- Purchase order tracking
- Order status
- Customer shipments
- Production/delivery tracking
- Coordinating multiple projects simultaneously
- CRM/ERP Experience
- NetSuite preferred
- Similar CRM/ERP acceptable if they have strong system experience
- Strong English Communication
- Client-facing communication
- Internal coordination
- Sales presentations
- Vendor/customer follow-up
