HOA Accounting & Customer Service Specialist (Vantaca) | Remote

About the role

 We are looking for an experienced HOA support professional who knows Vantaca inside and out. You will support a US community association management company, handling day-to-day finance and accounting work alongside homeowner and board communication. This is a hands-on role where accuracy, follow-through, and a friendly service manner matter equally.

What you will do

• Process accounts payable and accounts receivable in Vantaca, including invoice coding, approvals, and payment runs.

• Post homeowner assessments, dues, and payments, and keep owner ledgers accurate.

• Support monthly financial close, bank reconciliations, and financial statement production.

• Assist with budget preparation and variance tracking for assigned associations.

• Manage collections workflows and delinquency reporting per each association's policy.

• Handle homeowner and board inquiries by email, phone, and the Vantaca portal with clear, timely responses.

• Create, track, and close action items in Vantaca so nothing falls through the queue.

• Maintain association, vendor, and homeowner records in the CRM, including vendor onboarding and W-9 or COI tracking.

• Support ARC requests, violations, and compliance workflows as needed.

• Prepare recurring reports for community managers and boards.

What you need

• 2+ years of hands-on Vantaca experience in an HOA or community association management setting (this is a firm requirement).

• Solid grounding in accounting fundamentals, especially AP, AR, reconciliations, and month-end close.

• Experience supporting US-based clients and comfort with US HOA terminology and practices.

• Excellent written and spoken English, with a warm and professional customer service manner.

• Strong attention to detail and the ability to manage a high volume of items without losing accuracy.

• Reliable home office setup, stable internet, and availability during US business hours.

Nice to have

• Experience with HOAi, Scout, or Vantaca Revenue Manager.

• Background in collections or delinquency management for associations.

• Familiarity with other community management platforms such as CINC, TOPS, or AppFolio.

• Accounting or finance degree, or equivalent bookkeeping certification.

Why this role

You will work directly with a US management company as an embedded part of their team, with real ownership of your portfolio of associations. We place skilled Filipino professionals with clients who value them, pay fairly, and invest in long-term working relationships.