Description
- Assist customers with inquiries related to healthcare and financial services.
- Provide accurate information about products and services offered.
- Handle customer complaints and resolve issues effectively and efficiently.
- Document customer interactions and maintain records of communications.
- Collaborate with team members to improve customer service processes.
Interview Process (Face to Face/ On- Site (TA Hub) or Via Virtual Rec. Hub)
- Initial Interview
- Online Assessment
- Typing Test (36WPM)
- Final Interview
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 12 years
- Skills and Competencies: Excellent customer service skills
- Skills and Competencies: Proficient in English language, both written and verbal
- Qualities and Traits: Strong interpersonal and organizational skills
- Qualities and Traits: Team player with a strong work ethic
