Provide technical and application support for a variety of services being delivered in Computer-based and Paper-based environments at both PSI and non-PSI controlled facilities.
Participate in the configuration, assembly, and installation of PSI servers and workstations and provide consistent, reliable monitoring of critical applications and services.
Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
Develop PSI-specific proficiency in hardware configuration, assembly, and installation
Participate in the Quality Assurance process of testing application releases.
Support General IT network, desktop and infrastructure as needed
Qualifications
Bachelors degree preferred.
Minimum of 1-3 years Technical Support experience
A+, Network+ and Security+ certifications preferred.
Excellent verbal and written communication skills.
