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Venture Smarter

Helpdesk Technician

Venture Smarter
Philippines
Fresher
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  • Posted 23 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Key Responsibilities

  • Provide first-level technical support via phone, chat, and email
  • Troubleshoot hardware, software, and basic network-related issues
  • Guide users through step-by-step solutions and system navigation
  • Log, track, and resolve support tickets accurately and efficiently
  • Escalate complex technical issues to higher-level support when required
  • Maintain accurate documentation, system updates, and support records
  • Ensure timely and professional resolution of technical requests

Requirements

  • Previous experience in IT support, helpdesk, or technical troubleshooting is preferred
  • Strong understanding of computers, operating systems, software, and basic networking
  • Excellent communication and problem-solving skills
  • Ability to explain technical concepts in clear, simple terms
  • Reliable internet connection and a stable, distraction-free home workspace
  • Familiarity with ticketing systems and remote support tools is an advantage

Salary

  • USD $650 – $1,000 per month, depending on experience and technical skill level

Important Notes

  • Due to the high volume of applications, only shortlisted candidates who meet the qualifications will be contacted
  • Please do not send job application inquiries via social media, as all official communication is conducted via email
  • If you do not receive a response, you may reapply after six months for another suitable role within the company

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

Venture Smarter

Job ID: 148687233

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Last Updated: 03-06-2026 08:32:54 PM
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