Helpdesk Operator - Subic

CBRE

Subic, Philippines

1-3 Years

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Posted 19 days ago
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Job Description

Job Overview:

The Facility Helpdesk Operator is the primary point of contact for all facility-related requests and issues. This role is responsible for receiving, logging, prioritizing, and dispatching requests from employees and vendors, ensuring a smooth and efficient workflow for facility maintenance and repairs. The ideal candidate is organized, detail-oriented, possesses excellent communication skills, and is comfortable working in a fast-paced environment.

Job Scope

Answer incoming calls, emails, and online requests from employees and vendors regarding facility issues, maintenance, and repairs.
Accurately log all requests into the helpdesk software, including detailed descriptions, location, urgency, and relevant information.
Prioritize requests based on urgency and impact on operations.
Dispatch requests to appropriate internal teams (e.g., maintenance, security, cleaning) or external vendors.
Monitor the progress of requests and provide updates to requesters.
Follow up on completed requests to ensure satisfaction and resolution.
Escalate complex or unresolved issues to the Facilities Manager/Supervisor.
Maintain accurate records of all requests, maintenance activities, and vendor interactions.
Assist with ordering and managing facility supplies.

What You'll Need:

Graduate of any 4-year course
At least 1 yr of relevant experience in Helpdesk is preferred
Proficient in using MS Office Application Experience with any ticketing tool is a plus
Amenable for 6 days schedule

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About Company

CBREJob Source: careers.cbre.com

CBRE Group, Inc. is an American commercial real estate services and investment firm. The abbreviation CBRE stands for Coldwell Banker Richard Ellis. It is the world's largest commercial real estate services and investment firm (based on 2021 revenue).
The firm is ranked 122nd on the Fortune 500 and has been included in the Fortune 500 every year since 2008.[6] CBRE serves more than 90 of the top 100 companies on the Fortune 100. It is one of the "Big Four" commercial real estate services companies, alongside Cushman & Wakefield, JLL and Colliers

Job ID: 144199475

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