Job Description

Role Purpose:

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function.

This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining

high service levels

Key Reponsibilities:

Helpdesk & Query Management
Act as the first point of contact for vendor and internal stakeholder AP queries
Log, track, and resolve queries using a helpdesk/ticketing system
Ensure queries are resolved within defined SLA timelines
Accounts Payable Support
Support invoice processing, validation, and posting activities
Handle invoice status, payment queries, vendor reconciliations, and escalations
Coordinate with AP teams to resolve discrepancies and blocked invoices
Vendor & Stakeholder Communication
Communicate with vendors via email and phone regarding payment and invoice issues
Work closely with internal teams such as Master Data Management, Payments, Invoice Processing, Travel & Expense
Provide accurate and timely updates to stakeholders
Process & Compliance
Ensure compliance with company policies, controls, and audit requirements
Support month-end close activities related to AP helpdesk items
Identify process gaps and suggest improvements

Qualifications:

At least total 4-6 yrs experience in P2P and at least 2+ years of relevant work experience as Subject Matter
Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel.
Should have good level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines while interacting with the stakeholders.