Discover your 100% YOU with MicroSourcing! Position: Helpdesk and Content Operator
Location: Harton Corporate Center, Baclaran, Paranaque
Work setup & shift: Flexible work setup | Day shift
Why join MicroSourcingYouu0027ll have:- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role: As a Helpdesk and Content Operator, you will:
1. Customer & Technical Support (CobberRes, CobberX, CobberPlus)
. Provide first-level support across the Cobber product suite, including ticketing, troubleshooting, and user assistance.
. Resolve client issues efficiently and professionally, escalating complex matters with clear documentation.
. Monitor cases, queues, APIrelated enquiries, and supplier onboarding progress in line with CobberX workflows.
. Maintain accurate records in CRM systems and follow established internal processes.
. Assist with client onboarding activities where required, including initial guidance on CobberX API workflows, credential requests, and supplier onboarding documentation.
. Recognise recurring product or process issues and report trends.
2. Content Processing & Distribution (CobberX Marketplace)
. Prepare, structure, and validate operatorsupplied content for CobberX distribution (no curation or rewriting - copy, format, standardise).
. Ensure content meets format, completeness, and compliance checks before distribution.
. Understand product categories, attributes, images, and inventory as supplied by operators and ensure correct formatting.
. Map content fields accurately to CobberX content templates and distribution standards.
. Maintain version control and support consistency across operator catalogues in the distribution network.
. Assist operators or partners with understanding the required content submission process.
. Work closely with Product, Support, and Engineering teams to communicate data or mapping issues.
3. Documentation, Knowledge Base & Internal Processes
. Help update support documentation, internal manuals, and content workflow guides.
. Maintain high-quality knowledge base entries for Support & Content processes across the Cobber platform.
. Contribute to continuous improvement of support and content workflows.
4. Reporting & Quality Monitoring
. Produce basic reports on ticket volumes, issue categories, and content readiness.
. Track progress of operator content submissions and completeness levels.
. Identify recurring issues in content ingestion, supplier onboarding, or client support patterns.
What You Need: Non-negotiables
- Experience in a technical support or content operations role within SaaS, travel tech, digital platforms, or APIdriven systems.
- Strong written communication skills and ability to follow structured formatting guidelines.
- Experience with CRM/ticketing systems and documentation tools.
- Understanding of data entry or content mapping workflows is highly regarded.
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About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
