About The Role
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .
What You'll Do
- Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
- Maintain accurate records of interactions with customers and recurring problems.
- Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
- Promote, develop, and maintain strong relationships between departments and with customers.
- Coach and mentor helpdesk team members.
- Identify training needs to ensure the staff is educated to achieve business needs.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Advanced organizational skills with an inquisitive mindset.
- Ability to evaluate and communicate unusual and complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
