Healthcare Support Representative (Onsite | Angeles | Night Shift)

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We are currently looking for a Healthcare Support Representative (Onsite | Angeles | Night Shift) to support our client based in the US.

What's in it for you

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

The Patient Access Specialist is responsible in providing patient and community support by handling inquiries, assisting with healthcare service navigation, supporting digital healthcare tools, and resolving patient concerns. The role delivers timely and compassionate customer service through phone and online channels while ensuring accurate documentation, appropriate routing of requests, and a positive patient experience.

Responsibilities:

• Handle inbound phone and online inquiries related to healthcare services, physician information, community programs, and patient resources.

• Provide accurate information regarding healthcare services, programs, classes, screenings, and registration opportunities.

• Assist patients with MyChart account activation, access issues, and navigation of available digital healthcare features.

• Educate patients on MyChart functionalities including appointment scheduling, viewing test results, and provider communication.

• Receive, document, and route patient complaints, concerns, and feedback through appropriate channels.

• Maintain professionalism and empathy when handling sensitive or emotionally charged patient interactions.

• Escalate complex concerns to appropriate departments, clinical teams, or leadership when required.

• Maintain accurate records of customer interactions and follow-up actions.

• Support patient registration activities for classes, screenings, and community events.

• Verify required information and process payments when applicable.

• Maintain accurate documentation within healthcare systems and customer relationship management tools.

• Prepare reports and distribute information to relevant stakeholders.

• Coordinate with internal teams including clinical staff, nurses, program managers, and service departments to ensure proper resolution of patient requests.

• Route inquiries to appropriate healthcare providers or departments based on established guidelines.

• Maintain updated knowledge of healthcare programs, services, and organizational resources.

Qualifications and Requirements:

• Minimum of one (1) year customer service, healthcare support, patient services, or contact center experience.

• Experience in Microsoft Office applications and customer service systems.

• Experience supporting patient portals, EMR/EHR systems, or healthcare technology platforms preferred.

• Experience handling patient complaints, service recovery, or customer escalation management preferred.

Benefits:

• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXTGreat Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

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