Join our team as a Healthcare Provider Support Specialist and help healthcare providers focus on what they do bestcaring for patients. You'll own scheduling, triage requests, and provide top-notch administrative support to a growing network of providers, all while collaborating across teams and maintaining smooth, conflict-free operations.
Compensation & Perks
Salary Range: 70,000 - 85,000/month (Final offer based on skills and experience matched to role requirements)
Work Setup: 100% permanent work-from-home
Bonuses:
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus (5,000 at 1 year; 10,000 at 2 years)
- $300 referral bonus per successful hire
Paid Parental Leave
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan
What You'll Do:
- Act as the main point of contact for assigned providers via phone, text, and email during U.S. business hours. Owning calendars and support for 30-50 providers.
- Manage daily calendars and scheduling requests coordinate sessions, meetings, and availability adjustments.
- Proactively audit provider calendars on a daily basis to ensure no scheduling conflicts.
- Support providers with administrative requests such as form completion, document uploading, and internal ticket submissions.
- Triaging with other internal teams to provide answers to any support related inquiries for providers.
- Proactively follow up on outstanding tasks, ensuring timely resolution and clear communication with providers.
- Maintain accurate records and updates across our internal systems and platforms (e.g., EHR, CRM, scheduling tools).
- Triage provider questions and requests to the appropriate internal team (Operations, Finance, Tech Support, etc.) with professional and prompt follow-through.
- Provide a consistent, empathetic, and solution-oriented experience in every provider interaction.
What We're Looking For:
- 2+ years in administrative support, customer success, operations, or executive assistant roles.
- Exceptional English communication skills both written and verbal with a professional, warm tone.
- High responsiveness and ability to manage multiple inbound requests across different channels.
- Strong organizational skills and attention to detail; able to keep providers schedules and tasks on track.
- Tech-savvy and quick to learn new tools (EHRs, CRMs, internal ticketing systems).
- Comfortable asking clarifying questions and communicating openly with supervisors.
- Strong familiarity with multiple calendaring systems: Google, Apple as the primary systems
- Reliable availability during US business hours (8:00 AM - 5:00 PM PST) and willingness to work weekend shifts if needed.
- Ability to tailor communication approaches / styles based on provider preferences.
- Comfortable working across multiple channels: phone, SMS, email, and live video calls.
- Proactive ownership mindset - looking to not only support systems and workflows but improve them with time and experience.
Nice-to-Have:
- Experience in telehealth or mental health administration.
- HIPAA certification.
- Familiarity with Zendesk, Theranest (EHRs), or similar systems.
- Prior support experience for multiple stakeholders or clients simultaneously.
- Background in healthcare operations or provider relations.
Why You'll Love Working Here
At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.
Apply today and take the next step in your career with GrowthAssistant!
