Healthcare Customer Support Specialist

We are looking for Customer Service Representatives to join our Healthcare Account. As a Healthcare CSR, you will assist members and customers with healthcare-related concerns, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle customer inquiries regarding healthcare services, benefits, and account-related concerns.
• Provide accurate and timely information based on available account guidelines and procedures.
• Assist customers with questions and concerns regarding their healthcare plans and services.
• Verify and update customer information when necessary.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns professionally and efficiently.
• Apply analytical and problem-solving skills when handling complex inquiries.
• Escalate concerns to the appropriate team when necessary.
• Maintain a high level of professionalism, empathy, and confidentiality when dealing with customer information.
• Meet established quality, productivity, attendance, and customer service standards.
• Perform other related tasks as assigned.
  
  

Qualifications / Requirements

• College graduates are welcome, with or without prior work experience.
• Applicants who have completed at least 2 years of college with 6 months of customer service-related experience are also welcome to apply.
• Must have above-average English communication skills, both verbal and written.
• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Good comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work on weekends and holidays.
• Willing to work in a shifting schedule, including night shifts, depending on business requirements.
• Must be comfortable handling healthcare-related customer concerns and sensitive information.
  
  

Compensation & Benefits

Upon Hire:

• 18,000 Basic Salary
• 1,000 Flex Fund Allowance
  
  

Additional Benefits

• 20% Night Differential
• HMO coverage for employee – Day 1
• HMO coverage for dependent upon certification
• Life and Accident Insurance
• Annual salary increase based on performance
• 13th Month Pay
• 14th Month Pay
  
  

Why Join Us

• Open to college graduates with or without experience
• Opportunity to build a career in the healthcare BPO industry
• Competitive salary and benefits package
• Healthcare coverage starting Day 1
• Opportunities for career growth and performance-based salary increases
  
  

Ideal Candidate

We are looking for someone who is customer-focused, empathetic, analytical, and comfortable communicating in English. If you enjoy helping people, solving problems, and working in a fast-paced environment, this healthcare account may be a good opportunity to develop your BPO career.