Join a fast-growing healthcare outsourcing leader empowering global providers with top-tier patient support services. We deliver mission-critical customer care for U.S.-based health systems, insurance providers, and telehealth platforms—ensuring compassionate, accurate, and compliant interactions that improve patient outcomes and retention. Our Philippines-based teams operate in modern, supportive environments built for high performance and career growth.
Role & Responsibilities
- Answer inbound calls and respond to patient inquiries via phone, email, and chat with empathy, accuracy, and urgency.
- Verify patient eligibility, benefits, copays, and coverage details using proprietary healthcare platforms and payer portals.
- Guide patients through appointment scheduling, billing explanations, referral coordination, and medication authorization processes.
- Escalate complex cases to supervisors or clinical support teams while maintaining patient trust and service continuity.
Skills & Qualifications
Must-Have
- HS/SHS Grad + At least 12 months Healthcare Account experience
- Strong verbal and written English communication skills
- Ability to handle sensitive patient information with strict confidentiality
- Can start immediately
Benefits & Culture Highlights
- Stable on-site roles with clear career progression paths into team lead or clinical support roles
- Supportive, patient-first culture with wellness programs and recognition incentives
Skills: customer,customer service,healthcare
