Healthcare Customer Service Specialist | Patient Assistance Program Specialist

Job Summary

Support patients and healthcare providers by handling patient assistance program inquiries, processing applications, maintaining accurate records, and ensuring timely access to healthcare support services.

Key Responsibilities

• Handle inbound calls from patients and healthcare providers regarding application status, refills, eligibility, and missing requirements.
• Verify caller information and collect required documentation during interactions.
• Make outbound calls to obtain missing information and provide application updates.
• Process and maintain patient records using Salesforce Health Cloud and related systems.
• Review, update, and validate applications, forms, and supporting documents.
• Send follow-up communications for incomplete or inaccurate submissions.
• Prevent duplicate records and ensure data accuracy and compliance.
• Escalate exceptions, complex cases, and unresolved concerns following established procedures.

Qualifications

• Completed at least 2 years in college; Bachelor's degree preferred.
• 0-1 year of Customer Service or Voice BPO experience.
• Strong verbal and written English communication skills.
• Customer-focused with strong attention to detail and organizational skills.
• Comfortable following SOPs, scripts, and compliance requirements.
• Willing to work onsite in Taguig City.
• Willing to work on a Graveyard Shift schedule with fixed weekends off.

Preferred Skills

• Experience in US Healthcare, Health Insurance, Patient Support, Healthcare Customer Service, or Healthcare BPO Accounts.
• Knowledge of healthcare eligibility, insurance verification, patient assistance programs, or healthcare administration.
• Experience with Salesforce Health Cloud, CRM platforms, or healthcare systems.
• Proficiency in data entry, documentation, and record management.
• Background in Nursing, Pharmacy, Medical Technology, Allied Health, Healthcare Administration, or Business-related courses is an advantage.

Why Join Us:

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.