Healthcare Customer Service Representative | US Healthcare (4 months Fixed Term)

Job Overview:

• We are looking for Customer Service Agents to support healthcare claims operations by handling customer and provider inquiries through inbound and outbound calls. The ideal candidate has experience in healthcare claims or a call center environment, strong communication skills, and excellent attention to detail.

Key Responsibilities:

• Handle inbound calls and respond to outbound call requests.
• Address customer inquiries and provide accurate information within required turnaround times.
• Document calls and interactions in ticketing and tracking systems.
• Coordinate with the Claims Department and healthcare providers to resolve inquiries.
• Research and review customer claims using primary payer systems.

Qualifications:

• High school diploma or equivalent.
• At least 1 year of experience in healthcare claims or a call center environment.
• Knowledge of Medicare and Medicare Advantage plans is an advantage.
• Understanding of healthcare plan coverage and benefits.
• Good verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Basic proficiency in MS Office, particularly Word and Excel.
• Must have a suitable work-from-home setup, including wired internet and a backup internet connection.

Important Note:

• Contract Completion Bonus: Equivalent to one month's salary upon successful completion of the contract.
• Career Opportunity: Possibility of absorption into a regular position, subject to business requirements and company evaluation.