Location: Onsite
Schedule: Shifting Schedule
Role Description
We are seeking a dedicated and customer-focused
Healthcare Customer Service Representative to join our team. In this role, you will assist healthcare members, providers, and clients by addressing inquiries, resolving concerns, and delivering excellent customer service while ensuring compliance with healthcare policies and procedures.
Key Responsibilities
- Handle inbound and outbound customer interactions related to healthcare services and benefits.
- Assist members with inquiries regarding coverage, claims, eligibility, and account information.
- Resolve customer concerns accurately and efficiently while maintaining professionalism.
- Document customer interactions and update records in the system.
- Adhere to company policies, healthcare regulations, and quality standards.
- Meet performance metrics including productivity, attendance, and customer satisfaction goals.
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate.
- B2 CEFR English proficiency or higher.
- At least 6 months of Customer Contact Experience (CCE) in a Healthcare account.
- Strong communication and customer service skills.
- Willing to work on a shifting schedule and in an onsite setup.
Skills & Competencies
- Excellent verbal and written English communication.
- Strong active listening and problem-solving skills.
- Ability to handle sensitive and confidential information.
- Customer-focused mindset with strong interpersonal skills.
- Attention to detail and accuracy in documentation.
- Ability to work effectively in a fast-paced environment.
What We Offer
- Comprehensive training and onboarding support.
- Career growth and advancement opportunities.
- Supportive and collaborative work environment.
- Exposure to the healthcare customer service industry.
