Healthcare- Customer Service Representative (Local Account)

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Early Applicant

Job Description

Primary Responsibilities

Manage inbound and outbound communications to support patients, doctors, and internal team members.
Verify and confirm patient eligibility for consultation services.
Accurately record and update patient information in the system.
Gather all necessary medical details before consultations (e.g., symptoms, allergies, history, lab results).
Schedule and monitor patient appointments, ensuring they follow standard procedures.
Respond to patient inquiries via calls, chat, emails, and apps in a timely and professional manner.
Report any issues or unusual cases to supervisors and coordinate with other departments as needed.

Minimum Qualifications

With or without experience; 6 months in a hospital, clinic, diagnostic center, or customer service is an advantage
Strong written and verbal communication skills; must be clear and articulate
Computer literate and comfortable using digital tools
Willing to undergo telemedicine training before deployment
Open to work on shifting schedules, including weekends and holidays
Can handle sensitive information with confidentiality and professionalism
Detail-oriented with strong organizational skills