Healthcare Associate
Location: IT Park, Cebu City
Employment Type: Full-time, Permanent
Work Setup: Onsite
Schedule: Shifting
About the Company
Strategic Office Support Inc. is a growing healthcare BPO supporting US-based healthcare providers and HME/DME clients. We value accountability, collaboration, continuous improvement, and career growth.
Position Summary
The Healthcare Associate provides customer service, administrative, sales support, and healthcare coordination for US-based clients. The role involves communicating with patients, healthcare providers, referral sources, and internal teams to ensure accurate and timely processing of patient information, orders, and services.
Key Responsibilities
- Handle inbound and outbound calls from patients, healthcare providers, and referral sources.
- Conduct lead generation, follow-ups, and customer outreach for HME/DME products and services.
- Gather, verify, and maintain accurate patient demographics, insurance, referral, and order information.
- Process and monitor patient orders, schedules, referrals, and required documentation.
- Assist with Physician Orders, Letters of Medical Necessity (LMNs), and other required documents.
- Coordinate with billing, operations, and other internal departments to ensure timely order and service completion.
- Address customer concerns and provide appropriate resolutions or escalations.
- Maintain accurate records and ensure proper documentation of all interactions.
- Follow healthcare privacy, compliance, and client-specific procedures.
- Perform other duties as assigned based on client requirements.
Qualifications
- At least a High School Graduate.
- 1–2 years of experience in healthcare BPO, customer service, medical intake, sales, or administrative support.
- US Healthcare, HME/DME, or healthcare call center experience is an advantage.
- Strong English communication and interpersonal skills.
- Customer-focused, professional, and empathetic.
- Strong attention to detail and documentation skills.
- Basic computer and data entry skills.
- Able to multitask and work in a fast-paced environment.
- Willing to work on a shifting schedule, including night shifts, weekends, or holidays as required.
What We Offer
- Competitive salary package
- Government-mandated benefits
- Health insurance coverage
- Paid training
- Company events
- Career advancement and promotion opportunities
- Supportive and performance-driven work environment
Strategic Office Support Inc. is an equal opportunity employer committed to providing an inclusive and professional workplace.
Job Type: Full-time, Permanent
Work Location: In person
