Healthcare Customer Service Associate

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Job Description

ONE DAY HIRING | VIRTUAL PROCESS

Start Date is November 25, 2025 (Tuesday)

Responsibilities

Handle inbound calls from patients, members, or providers regarding healthcare benefits and services.
Assist with inquiries about coverage, claims status, billing, and enrollment.
Provide clear, accurate information and ensure each call is resolved with professionalism and empathy.
Update customer accounts and document call interactions properly in the system.
Follow HIPAA and company data privacy guidelines at all times.
Meet performance metrics including customer satisfaction, quality, and attendance.
Collaborate with team leads and supervisors for escalations or process updates.

Qualifications

High School Graduate (Old Curriculum), SHS Graduate, or College Level.
No BPO experience required we welcome first-time applicants.
Basic/Good English communication and listening skills.
Basic computer navigation skills.
Willing to work on shifting schedules, weekends, and holidays depending on peak season demand.
Can work onsite.

Php20,000 Salary