Healthcare Customer Care Specialist

Work Location: 2nd Level, Robinsons Place Lipa, Mataas na Lupa, Lipa City

Work Setup: Onsite

Schedule: Night Shift

Headcount: 28 positions available

Position Overview

We are looking for Healthcare Customer Service Associates to join our growing Healthcare account. This role is ideal for experienced BPO professionals who have strong communication and customer service skills and are looking to advance their careers in the healthcare industry.

As a Healthcare Customer Service Associate, you will assist customers with healthcare-related inquiries, account concerns, and service requests. You will provide accurate information, resolve concerns efficiently, and ensure a positive customer experience while following account policies and quality standards.

Key Responsibilities

• Handle customer inquiries and concerns related to healthcare services.
• Provide accurate and timely information to customers.
• Assist with account, benefits, and service-related concerns.
• Resolve customer issues professionally and efficiently.
• Maintain accurate documentation of customer interactions.
• Follow established healthcare account procedures, policies, and quality standards.
• Protect customer information and maintain confidentiality.
• Deliver excellent customer service during every interaction.
• Meet established productivity, quality, and customer satisfaction goals.
  
  

Qualifications

• College Graduate / Bachelor's Degree, or
• Completed at least 2 years of college
• At least 2 years of BPO experience
• Strong English communication and customer service skills
• Willing to work onsite
• Willing to work on a night shift
• Healthcare/BPO experience is an advantage
  
  

Compensation & Benefits

Salary Range: 28,500 – 31,500

10,000 Retention Bonus

20% Night Differential

HMO Coverage

• Employee: Effective on the 30th day
• Dependents: Effective on the 60th day
• Terms and conditions apply
  
  

Recruitment Process

Profile Creation Online Assessment Behavioral Interview Operations Validation Berlitz Assessment Job Offer

Recruitment Details

Recruitment Days: Monday to Friday

Time: 10:00 AM – 4:00 PM

Location: 2nd Level, Robinsons Place Lipa, Mataas na Lupa, Lipa City

Lock Dates: July 24 and August 7

Note: Lock dates are recruitment deadlines/target dates and are not start dates.

Onsite Application Reminders

Please bring a valid ID when applying onsite.

For a Smooth And Faster Application Process

• Applicants are advised to secure a valid endorsement for onsite application/assessment.
• Our site recruiters will assist and guide endorsed applicants through the recruitment process.
• Please wear appropriate attire during your onsite application.
• Short skirts, shorts, and open shoes are not allowed.
  
  

Join our Healthcare account and take the next step in your BPO career!