We are looking for a compassionate and customer-focused
Healthcare Customer Care Specialist to join our growing team. In this role, you will provide exceptional support to patients, members, and healthcare providers by handling inquiries related to healthcare benefits, claims, eligibility, billing, and healthcare services. You will serve as the primary point of contact, ensuring every customer receives accurate information and a positive service experience.
Key Responsibilities
- Respond to inbound and outbound customer inquiries regarding healthcare plans, benefits, claims, eligibility, and billing.
- Assist members and providers by resolving concerns accurately and efficiently.
- Provide clear and accurate information about healthcare services, policies, and coverage.
- Document customer interactions and update records in the system.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain confidentiality of customer information and comply with HIPAA and company policies.
- Meet quality, productivity, and customer satisfaction metrics.
- Deliver professional, empathetic, and high-quality customer service in every interaction.
Qualifications
- College graduates are welcome to apply (no work or BPO experience required).
- College undergraduates or High School/Senior High School graduates must have at least 6 months of BPO, customer service, or related experience.
- Excellent English communication skills, both verbal and written.
- Strong customer service, interpersonal, and problem-solving skills.
- Basic computer navigation and typing proficiency.
- Willing to work onsite and on shifting schedules, including weekends and holidays if required.
- Ability to work effectively in a fast-paced and team-oriented environment.
Benefits
- Competitive salary package
- Performance incentives
- HMO and healthcare benefits
- Paid training
- Career growth and advancement opportunities
- Supportive and collaborative work environment
