Documentation Accuracy Supporting High-Standards Home Care Delivery
Recognized across the UK for exceptional regulated care, Home Instead Barnet consistently earns praise for delivering safe, person-centered support rooted in compassion and compliance excellence. Their operations uphold rigorous quality standards that protect both clients and care professionals. Joining their team means contributing to a mission that transforms home care through meticulous documentation, regulatory alignment, and service integrity. Compliance talent here strengthens the backbone of an organization committed to elevating the standards of dignified, reliable care.
Job Description
As a Healthcare Compliance & Administrative Assistant, you'll ensure every process, documentation update, and audit cycle meets the highest standards of regulated home care. You'll manage compliance checks, support care teams, maintain audit-ready documentation, and streamline workflows-playing a vital role in keeping operations safe, consistent, and aligned with health and social care regulations.
Job Overview
Employment type: Full-time
Shift: Mid Shift, Monday to Friday, 2:00 PM - 11:00 PM PHT
Work setup: Onsite, Makati
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Mid shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves (5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek:
- 3-5 years experience in healthcare, home care, or medical administration
- Proven experience auditing health records, patient charts, or care plans (required)
- Background in compliance auditing, quality assurance, or regulated care settings
- Understanding of health and social care standards and compliance documentation (training available)
- Experience with e-MARs, medication tracking, or similar care systems (training provided)
- Strong skills in documentation review, data accuracy, and identifying trends
- Proficient with Microsoft Office and cloud-based systems; familiarity with care management such as Unique IQ, People Planner, or DNA (training provided)
- Excellent written and verbal English communication
- Highly organized, detail-oriented, and able to work independently and meet deadlines
- Adaptable, proactive, and able to manage multiple priorities
- Experience with Power BI or similar reporting tools is a plus
Your Daily Tasks:
Job Purpose
- Maintain ongoing review of compliance status with Franchise Standards and CQC regulations
- Identify and report non-compliance issues with action plans for resolution
- Provide admin support as a compliance coordinator and personal assistant
- Ensure readiness for audits and inspections, and structured office support
Compliance Duties
- Identify any non-compliant activity, documentation, or record-keeping and escalate as necessary, including:
- Reviewing daily activity logs and flagging key words or concerns to Field Care Supervisors and Care Managers.
- Monitoring daily notes and client feedback (Unique IQ) for trends or issues.
- Checking daily medication entries on e-MARs and flagging medication errors.
- Reviewing care plans and comparing them to Service Reviews and medication trackers.
- Auditing recruitment documentation and renewal schedules (e.g., right to work, car insurance, MOT).
- Monitoring and compiling data from My Learning Cloud, including tracking training completion.
- Ensuring all Care Professional and Client documentation is complete and current across systems (People Planner, My Learning Cloud, client folders), such as:
- Supervisions, support visits, competencies, appraisals, QA, and Service Reviews.
- Legal documents including service agreements, capacity assessments, and Power of Attorney registrations.
- Conduct a rolling compliance audit against Franchise Standards.
Reporting & Data Analysis
- Log into DNA and People Planner to run monthly management reports.
- Support the office with statistics and performance reporting by gathering, compiling, and analyzing data from multiple sources (Unique IQ, DNA, People Planner).
- Review scheduling reconciliations daily and alert the Operations Manager or Accounts team of anomalies or areas of concern.
- Transfer audio files into written summaries or transcripts using Home Instead templates to support report accuracy.
- Compile comparative tables and reports across offices to identify trends or issues.
Administrative & Office Support
- Track and monitor daily tasks, particularly those between Friday and Sunday, and report by Monday 9:00 AM.
- Follow up with Care Professionals by email to ensure completion of online training modules in My Learning Cloud by their due dates.
- Maintain accurate and up-to-date documentation in both Client and Care Professional folders.
- Provide general administrative office support, such as:
- Contacting pharmacies and GPs.
- Coordinating care logistics.
- Supporting with additional ad hoc administrative tasks as needed.
- Assist in self-audits, annual audits, and ad-hoc inspections.
- Support CQC inspection readiness monthly with a focus on maintaining indexed documentation.
- Serve in a Personal Assistant capacity to the Directors, supporting with communications, document production, and regular admin tasks, such as:
- Producing monthly Care Professional newsletters.
- Support Field Care Supervisors with weekly reports and escalate issues to management as needed.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
