Converting Healthcare Leads Into Long-Term Community Care Outcomes
Named among the Best Places to Work across Australia and New Zealand, this is our client-a purpose-led provider delivering disability, aged care, and wellbeing services at scale. Their growth depends on professionals who can generate leads, maintain referral partnerships, and coordinate services across SIL, SDA, and home care programs. This role blends commercial growth with care navigation, ensuring service expansion never compromises dignity, quality, or client outcomes.
Job Description
Be part of our client's team as a Healthcare Business Development & Care Coordinator, driving service growth while guiding individuals through appropriate care pathways. You'll convert qualified leads, manage stakeholder relationships, and support clients across multiple healthcare programs. This role blends business development, community engagement, and service coordination to deliver meaningful, long-term impact.
Job Overview
Employment type: Full-time
Shift: Day shift, Weekends Off
Work setup: Permanent WFH
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 1-3 years of relevant sales experience, with proven success in B2B outreach in the health industry
- Demonstrated experience handling high-volume sales calls and providing face-to-face sales support at expos, community, and industry events
- Working knowledge of CRM systems, preferably Salesforce, and proficiency in Microsoft Office
- Strong understanding of healthcare funding and programs, including NDIS, CHSP, HCP, NSW iCare, and private packages
- Experience using the My Aged Care (MAC) portal is highly desirable
- Current and valid Driver's Licence, with willingness to travel intra- and interstate as required
- Flexibility to work outside standard business hours, including weekends, to support events and outreach activities
Your Daily Tasks
- Promote and secure services from existing and prospective clients to drive sales
- Drive business growth of both low care needs and high complex needs within the Supported Independent Living, Specialised Disability Accommodation, Plan Management, Support Coordination, Core, Home Care Packages, and Private clients
- Ensure quality and cost-effective interventions and outcomes
- Generate Supported Independent Living and Specialised Disability Accommodation new leads to fill SDA and SIL properties
- Adhere to the Sales Excellence process and procedure
- Create and develop strong relationships with a diverse group of alliances including Rotary clubs, Rehabilitation hospitals, nursing homes, and chemist groups
- Create and develop strong relationships with diverse groups of individuals such as Level 2 and Level 3 Support Coordinators, Local Area Coordinators, Social Workers, Allied Health professionals, Case Managers, etc.
- Maintain relationships with alliances to ensure continued generation of new leads
- Review regularly the leads and opportunities generated on the CRM system and successfully convert them into won opportunities
- Attend sales events, exhibitions, seminars, meetings, etc. that contribute to generating new leads, increasing sales, and building brand awareness
- Be part of community and social engagement events to promote the brand
- Develop and maintain effective working relationships with key stakeholders
- Assist prospective clients to make informed decisions
- Deliver outstanding service to clients
- Maintain ongoing personal communication with clients
- Identify quality improvement opportunities and communicate opportunities to the Quality & Risk team to make appropriate changes, as required
- Develop and drive implementation of quality improvements across the operations team
- Remain abreast of industry trends and developments in Aged Care and Disability support
- Behave in accordance with and be an advocate of the organization's Values and Behaviours
- Adhere to Workplace Health and Safety (WHS) obligations and legislative requirements
- Adhere to professional standards as outlined by protocols, rules, and regulations
- Demonstrate respect for the rights, confidentiality, and dignity of existing and prospective clients
- Other duties as assigned
About the Client
Empowering Care Beyond Expectations
Our client is a trusted innovator in the healthcare and disability support sector, delivering tailored programs that uplift individuals and strengthen communities. They specialize in services across Supported Independent Living, Specialized Disability Accommodation, Home Care, and more. With a strong commitment to dignity, choice, and quality, they ensure every client receives care that truly transforms lives.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and global career opportunities. Your journey thrives here with competitive compensation, international clients, and a culture built on innovation and collaboration. Grow with mentors, connect with global teams, and build a meaningful career in an inclusive environment. Apply now and be part of the #EmaptaEra!
