Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We're hiring a Healthcare Billing Assistant / RCM Support Specialist to join a fast-growing digital health platform — owning high-volume Verification of Benefits (VOB) processing and supporting the billing and revenue cycle operations that keep patient care running without administrative delays. You'll collect and verify patient insurance details, confirm eligibility and coverage, document benefit information accurately in the system, and collaborate with clinical, finance, and operations teams to resolve billing issues; this role requires the discipline to complete approximately 50 VOBs per day with a high standard of accuracy, strong knowledge of US insurance processes and EOBs, and strict adherence to HIPAA and patient data confidentiality requirements.
What Your Day-to-Day Will Look Like
- Verification of Benefits (VOB): Collect and verify patient insurance details prior to appointments — confirming eligibility, coverage, deductibles, co-pays, and prior authorization requirements at a daily volume of approximately 50 VOBs.
- Documentation & Data Accuracy: Document benefit details accurately in the system for provider reference; maintain precise records across payer portals and billing platforms while adhering to HIPAA compliance and patient data confidentiality standards at all times.
- Billing Operations Support: Support claim submission and billing workflows using payer portals and EMR/billing platforms; apply knowledge of healthcare terminology, insurance processes, and EOBs to identify and resolve billing issues accurately.
- Cross-Functional Collaboration: Coordinate with internal clinical, finance, and operations teams to resolve billing issues; ensure timely updates and follow-through on all assigned tasks within a fast-paced environment.
What You Bring
- Healthcare Billing Experience: 2+ years of experience in billing, medical office administration, or RCM support, including 1+ year of hands-on Verification of Benefits experience for US healthcare insurance providers.
- Insurance & Claims Knowledge: Strong working knowledge of healthcare terminology, insurance processes, EOBs, payer portals, and claim submission tools — with prior exposure to HIPAA compliance and patient data confidentiality requirements.
- Accuracy & Volume Capacity: Exceptional attention to detail and data entry accuracy; able to manage a high daily VOB volume of approximately 50 while maintaining quality and meeting deadlines in a fast-paced environment.
- Technical Proficiency: Proficiency in Microsoft Excel and/or Google Sheets; familiarity with billing platforms and EMR systems; comfort using Zendesk, Slack, and Google Suite for daily operations and internal communication.
- Availability: Ability to work a consistent 9–6 shift in either EST or PST.
Salary Range: $6.00 - $8.00/hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
- Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
- Family First: Parental leave after 1 year of service
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
