Direct the day-to-day operations of assigned teams, ensuring activities are carried out in accordance with US healthcare protocols, patient safety guidelines, and operational standards.
Oversee key operational functions, including scheduling, patient navigation, patient resource support, provider support, revenue cycle, and accounts receivable, to deliver efficient, high-quality services for designated patient, provider, and employee populations.
Provide oversight of clinical operations, as applicable, ensuring adherence to US healthcare protocols, clinical safety requirements, quality standards, regulatory obligations, and the timely delivery of appropriate care.
Coordinate administrative operations, as applicable, by maintaining service accuracy, supporting provider-related activities, ensuring data and reporting integrity, and meeting productivity and service expectations for scheduling operations.
Lead, mentor, and develop team members through goal setting, performance management, regular feedback, and career development initiatives.
Function as the primary liaison between shared services teams and US healthcare leadership, fostering effective communication, operational visibility, and alignment with business objectives.
Cultivate high-performing teams by encouraging collaboration, accountability, employee engagement, and continuous professional development.
Champion process optimization and operational improvement initiatives by implementing best practices, evaluating performance metrics, and acting on stakeholder feedback.
Assess evolving operational requirements and introduce process enhancements that support business priorities and strategic objectives.
Maintain compliance with established quality, service, and regulatory requirements across all assigned areas of responsibility.
Facilitate organizational change by leading teams through transitions with clear communication, empathy, and a focus on adaptability.
Qualifications:
Bachelor's degree in Business Administration, Healthcare Administration, or a related field (required for Administrative Operations roles).
At least seven (7) years of leadership experience in healthcare operations.
Previous experience working within a global captive center or shared services environment.
