Customer Support Associate Alphaland (Onsite)
Location: Alphaland
Schedule: Shifting Schedule
Work Setup: Onsite
What Success Looks Like In This Role
In your first 3060 days, you will:
- Confidently handle customer interactions related to healthcare accounts and inquiries with accuracy and professionalism
- Navigate systems efficiently while maintaining high attention to detail
- Demonstrate strong listening and communication skills to assist customers effectively
- Consistently meet quality and productivity benchmarks set by the team
By 90 Days, You Will
- Independently manage customer concerns with minimal supervision
- Maintain strong performance metrics (CSAT, AHT, QA scores)
- Contribute to a positive and collaborative team environment
Key Responsibilities
- Provide timely and accurate support to customers regarding healthcare-related concerns
- Assist customers with account inquiries, appointments, billing, and general support concerns
- Use available tools and resources to resolve issues effectively
- Communicate clearly and professionally across all customer touchpoints
- Ensure compliance with company policies and data privacy standards
What Were Looking For
- No call center experience required
- High School / Senior High School graduate
- B2 English communication level
- Willing to work onsite in Alphaland
- Willing to work on a shifting schedule
- Comfortable using computers and navigating multiple systems
Why Join Us
- Great opportunity for beginners to start a career in the healthcare BPO industry
- Paid training and continuous support
- Dynamic and collaborative work environment
- Career growth opportunities for high performers
Apply now and start your journey in a rewarding healthcare support role! 
