Healthcare Account Representative

The Healthcare Support Specialist provides professional and efficient assistance to customers regarding healthcare and account-related concerns. The role requires excellent communication, problem-solving, and customer service skills while maintaining accuracy, confidentiality, and compliance with account procedures.

Key Responsibilities

• Handle customer inquiries and concerns related to healthcare services and accounts.
• Provide accurate information and appropriate solutions in a professional manner.
• Document customer interactions and maintain accurate records.
• Resolve issues efficiently and escalate complex concerns when necessary.
• Follow company policies, account procedures, and confidentiality standards.
• Meet established quality, productivity, and customer service targets.
  
  

Qualifications

• College Graduate with at least 6 months BPO experience, or
• Completed 2 years in College with at least 6 months BPO experience
• Above-average English communication skills
• Strong interpersonal, analytical, and problem-solving skills
• Good comprehension and attention to detail
• Basic knowledge of Microsoft Office
• Willing to work on weekends and holidays
• Must meet the required vaccination status
• Customer-focused, reliable, and professional