Head / Senior Manager, Supply Chain & Inventory Control

Stryv (pronounced Strive) is one of the fastest-growing consumer brands in Southeast Asia. We've received multiple platform awards from major retailers such as Shopee, Watsons, Guardian, and 7-Eleven. Founded by former Grab executives who helped build Grab Financial Group, Stryv is committed to making personal care accessible and aspirational.

Our Vision

We aim to become the Uniqlo of Personal Care—offering well-designed, high-quality personal care electronics like hairdryers, shavers, and electric toothbrushes. Our products are built in tier-1 global factories that manufacture for some of the world's biggest brands. By selling directly to consumers at accessible prices, we ensure that personal care is inclusive across all income levels.

Backed by Leading Investors

We're proud to be backed by billion-dollar venture capital funds including East Ventures and GSR. Our supporters also include founders and leaders from some of the region's most iconic brands: Razer, Carousell, ShopBack, Carro, PRISM+, Grab, Atome, and many more.

About the Role

We are looking for an experienced Head/ Senior Operations & Supply Chain Manager to oversee and strengthen our supply chain, logistics, warehouse and inventory operations across the business.

This role will manage two key functions — Logistics & Supply Chain and Warehouse Operations — and work closely with the respective managers to ensure smooth day-to-day operations, strong inventory accuracy and scalable operational processes.

The role will have a strong focus on inventory control, operational processes, systems and accountability, ensuring that physical stock movements are accurately reflected in our systems and properly reconciled.

Key Responsibilities:

1. Operations & Team Management

• Manage and provide direction to the Logistics & Supply Chain Manager and Warehouse Manager.
• Ensure clear responsibilities, KPIs and accountability across both functions.
• Review operational performance and resolve recurring issues or bottlenecks.
• Support and coach the managers in improving team performance and operational standards.
• Coordinate across Retail, Finance, Commercial and other teams on operational matters.

2. Inventory Management & Control

• Oversee inventory accuracy across warehouses, retail stores and goods in transit.
• Ensure proper processes are in place for receiving, transfers, returns, damaged goods, demo units and stock adjustments.
• Establish regular cycle counts and physical stock-count processes.
• Review inventory discrepancies and ensure proper root-cause investigations are conducted.
• Reduce stock variance, shrinkage and unexplained inventory losses.
• Ensure physical stock movements reconcile with system records.

3. Warehouse Operations

• Oversee the Warehouse Manager and overall warehouse performance.
• Ensure effective processes for receiving, put-away, picking, packing, dispatch and stock transfers.
• Monitor warehouse productivity, stock accuracy and fulfilment performance.
• Improve warehouse processes, layouts and controls where required.
• Ensure appropriate controls and segregation of duties are maintained.

4. Logistics & Supply Chain

• Oversee the Logistics & Supply Chain Manager on inbound and outbound logistics.
• Monitor movement of goods from suppliers through freight, customs, warehouses and retail locations.
• Ensure timely delivery and proper documentation for import/export activities.
• Monitor stock availability, transfers and inventory movement across locations.
• Identify and resolve recurring supply chain and logistics issues.

5. Systems & Process Improvement

• Ensure ERP/WMS processes accurately reflect actual operational workflows.
• Work with internal teams and external vendors to improve inventory and warehouse systems.
• Establish appropriate approval processes for stock adjustments, write-offs and inventory movements.
• Identify manual processes and opportunities for automation.
• Improve operational reporting and visibility across the business.

6. SOPs & Operational Controls

• Develop and maintain SOPs for key warehouse, logistics and inventory processes.
• Ensure consistent implementation of SOPs across relevant locations.
• Establish clear approval matrices and escalation processes.
• Conduct periodic operational and inventory audits.
• Ensure discrepancies and audit findings are investigated and resolved promptly.

7. Reporting & Performance Management

• Develop and monitor key operational KPIs including:
• Inventory accuracy
• Stock variance and shrinkage
• Warehouse receiving and fulfilment accuracy
• Delivery and logistics performance
• Outstanding stock transfers
• Inventory reconciliation
• Damaged and written-off inventory
• Stock ageing
• Operational issue resolution time
• Provide regular operational updates and highlight key risks, issues and improvement opportunities to management.

Requirements

• 7–10 years of experience in operations, supply chain, logistics, warehousing or inventory management.
• At least 2–3 years of people-management experience, preferably managing managers or functional leads.
• Strong understanding of inventory management and stock reconciliation.
• Experience overseeing warehouse and logistics operations.
• Experience working with ERP and/or WMS systems.
• Strong process-improvement and problem-solving capabilities.
• Comfortable working hands-on and investigating operational issues when required.
• Experience in retail, e-commerce, FMCG, consumer goods or omnichannel businesses is preferred.
• Experience working across multiple markets or locations would be advantageous.
• Strong stakeholder-management and communication skills.

The final title and level will be determined based on the candidate's experience and suitability.