HEAD, ONBOARDING

About The Job

The HR Onboarding & Program Management Lead is responsible for overseeing the onboarding process for new officers and staff hires at both the head office and branches. He/She ensures a seamless experience for new employees while supervising and monitoring the productivity of team members.

Key Responsibilities

Onboarding Coordination

• Coordinate closely with new hires and internal teams to ensure all pre-employment requirements are completed on time.
• Work closely with HR, IT, and other departments to ensure a seamless onboarding experience.
• Collaborate with Recruiters to ensure candidates meet all requirements, confirm onboarding dates
  
  

and address any related matters.

• Collaborate with hiring managers to ensure all hiring details for new hires are accurately communicated and documented.
  
  

e . Coordinate with accredited vendors for results of medical , background checks, and other hiring-related requirements.

f . Follow up with new hires who have incomplete employment requirements.

Documentation Management

• Review and e nsure that all employment requirements are accurately completed and submitted in the system (RHEA).
• Ensure that all submitted employment requirements are stored either in the HR System or in Share Point, whichever is applicable .
• Monitor the submission of incomplete employment requirements and ensure they are submitted by the new hire's committed date.
• Update trackers and other reporting platforms.
  
  

New Hire Support

• Provide basic training and troubleshooting assistance to new hires for uploading requirements in the HR system (RHEA).
• Assist new hires in completi ng the necessary forms and documentation.
• Serve as the point of contact for new employees , addressing any questions or concerns during the onboarding process.
• Schedule and conduct onboarding sessions, including New Employee Orientation (NEO) and NEO Cap-Off.
  
  

Supervision And Team Management

• Track and ensure the timely completion of all onboarding tasks, initiatives and projects assigned to the team
• Design and implement performance metrics that align with the Recruitment Head's strategic goals
• Monitor and evaluate the performance of team members based on agreed metrics
• Conduct regular meetings and check-ins to discuss progress, address any issue and/or provide support where needed
  
  

Reports And Records

• Review all Onboarding-related reports
• Conduct in-depth analysis of onboarding reports to identify trends, bottlenecks, and areas for improvement
• Utilize data-driven insights to refine and optimize recruitment and onboarding procedures
• Maintain organized records of onboarding reports for auditing and reporting purposes.
  
  

Others

• Annual Strategic Planning
• Vendor Accreditation and Management
• Review and Updating of Policies and Procedures
• Process improvements and streamlining
• Annual Projects and Initiatives
  
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• Proven experience in onboarding, recruitment, or HR operations
• Strong program management skills with ability to oversee multiple initiatives and drive results
• Leadership and team management experience
• Excellent organizational and documentation management abilities
• Proficiency in HR systems (e.g., RHEA) and reporting tools
• Strong communication and interpersonal skills for cross-functional collaboration
• Analytical mindset with ability to interpret data and implement process improvements
• Ability to manage multiple priorities and deliver results under tight deadlines