DUTIES & RESPONSABILITIES
Purpose of the job
This role is a critical leadership position within APAC, created to strengthen execution discipline, improve EBITDA performance, and accelerate value creation across the region.
As the organization transitions from a high-growth phase to a more mature and competitive environment, this function will act as a central performance engine, ensuring that key business levers (pricing, demand, operations, and customer support) are managed with consistency, discipline, and a strong bottom-line focus.
Beyond operational oversight, the role will be responsible for identifying, structuring, and delivering cross-functional value creation initiatives, with direct impact on margin and overall business performance.
The Head of Business Excellence & Value Creation APAC will centralize and lead several critical regional functions:
- Pricing (regional ownership)
- Sales Excellence tools and performance infrastructure (Salesforce, Power BI, reporting)
- Demand planning (S&OP / forecasting) across APAC and India
- Customer support / customer service functions (regional coordination)
These areas are currently managed in a fragmented way and will be consolidated under a single leadership to ensure stronger accountability and performance management.
Main responsibilities
Drive EBITDA and Value Creation Initiatives
- Identify, prioritize, and execute initiatives with direct EBITDA impact
- Lead cross-functional programs such as:
- Industrial footprint optimization (e.g. production shifts across geographies)
- Cost efficiency and service center optimization
- Pricing discipline and margin improvement initiatives
- Ensure strong execution discipline, clear milestones, and measurable outcomes
- Act as the owner of regional value creation roadmap
This is a core expectation of the role: turn identified initiatives into delivered results
Own Pricing Strategy and Margin Discipline
- Define and implement pricing governance across the region
- Ensure consistency between pricing, demand, and commercial strategy
- Support Sales teams with structured pricing frameworks and tools
- Drive margin improvement through better pricing discipline and governance
Lead Demand Planning and Performance Visibility
- Own S&OP and forecasting processes across APAC and India
- Improve forecast accuracy and alignment with commercial pipelines
- Ensure integration between pricing, pipeline, and demand planning
- Build and maintain performance dashboards for decision-making
Drive Business Excellence and Process Standardization
- Standardize key business processes across markets
- Improve efficiency of sales and operational workflows
- Reduce manual work and improve scalability of the organization
- Play a key role in the regional governance including SVP APAC support for Budget, 3Yplanning, Sales plan definition and validation, country deep dive etc
Lead Customer Support Transformation
- Consolidate and manage customer support functions across the region
- Improve service quality, responsiveness, and customer experience
- Increase visibility on delivery and operational performance
- Align support model with overall business objectives
Build and Scale an Inside Sales Hub
- Design and launch an inside sales hub in APAC to improve our coverage of smaller and/or fragmented accounts
- Develop a scalable model that can be replicated across the organization
Specific info linked to BU / region
Payment Services, Ops , Perso , APAC
Main interlocutors
Management, Regional Sales team, Customer Service, Controlling and Finance, Global functions.
Key challenges / success factors
Sales & Business Development Acumen, methodical & organized, Relationship management, fast learning, Dynamic, Positive attitude, team spirit, analytical
Geographical scope of the job
APAC
Travel requirements
Low to Medium
REQUIREMENTS
Experience & background
- 10+ years of experience in Business Operations, Strategy, Consulting, or Transformation roles within complex, international environments
- Demonstrated experience in value creation, EBITDA improvement, and performance transformation, ideally in a high-growth or PE-like environment
- Proven track record of leading cross-functional initiatives at scale, with clear, measurable business impact
- Experience influencing senior stakeholders across multiple geographies
- Exposure to payments, fintech, SaaS, or complex B2B environments is a plus.
Education
Master's degree in Business and/or Engineering related course.
Languages
Fluent English (other Asian languages considered a plus)
Technical skills
- Strong financial acumen, with the ability to operate both at a detailed level (cost drivers, margin levers, pricing) and at a strategic level
- Ability to combine data-driven rigor with an 80/20, consulting-style approach, focusing on high-impact initiatives and pragmatic execution
- Ability to translate strategy into clear, executable plans, with strong focus on delivery
- Strong analytical and problem-solving capabilities
- Experience building and leveraging performance tracking tools and dashboards (e.g. Salesforce, Power BI or AI tools)
- Structured thinker and communicator, able to simplify complex topics and drive clear decisions
Competencies / soft skills
- Strong ownership mindset, with a clear focus on delivery, accountability, and measurable impact
- Ability to drive execution in complex environments, maintaining pace and focus despite ambiguity
- Comfortable leading cross-functional initiatives without direct authority, aligning diverse stakeholders toward common objectives
- Ability to challenge and influence senior stakeholders in a constructive and data-driven way
- High level of autonomy and resilience, with the ability to operate effectively in fast-paced and evolving environments
- Strong prioritization and judgment, focusing on what truly drives value vs. low-impact activities
- Ability to build credibility quickly and act as a trusted partner to business leadership
